RE: ref : Pidgin and Smarsh support
Hi Daniel I am wondering if you have any update to this or do you need me to do anything additional testing? Thx Paul -Original Message- From: Paul A. Brophy Sent: Friday, July 13, 2012 3:13 PM To: Daniel Atallah Cc: support@pidgin.im Subject: RE: ref : Pidgin and Smarsh support Hi Daniel Attached is the latest debug file that would have the exact problem that I cannot connect to aim anymore. It will connect for a second and then disconnect. Anything else you need, please let me know. Thx Paul -Original Message- From: Paul A. Brophy Sent: Friday, July 13, 2012 3:00 PM To: 'Daniel Atallah' Cc: support@pidgin.im Subject: RE: ref : Pidgin and Smarsh support Importance: High Hi Daniel Thanks for your email and help. I have talked to the support at smarsh and they are next to useless for help. They only recommend Trillian and have never heard of Pidgin. The problem that I have is that it will work sometimes but other times it will not work. Attached are the debug logs of when it did and did not work. I had 2 AIM accounts that I was testing with. Light8223 was used to connect directly to the AIM servers as normal and the paul.bro...@lightindustries.com AIM account was setup to work through the Smarsh server for archiving. Debug log called working log.txt : This is the first connection of the day and worked as normal. You maybe able to see the connections and all the access going through the system. This may be a good log as a marker as to how it should work. Debug log called debug1.txt This is after I disconnected from the first connection and reopened the application and tried to work again. Debug log called debug failed This should show that it disconnected but then allowed me to reconnect again. Debug log called debug failed2 This is when I tried the pidgin application from another computer and connected fine. I then tried to connect from computer 1 and it failed again. Please let me know if there is anything else I can do or change or if there is anything else you need to help diagnose or understand where the problem could be. Any help is greatly appreciated. Thx Paul -Original Message- From: daniel.atal...@gmail.com [mailto:daniel.atal...@gmail.com] On Behalf Of Daniel Atallah Sent: Monday, July 02, 2012 10:32 AM To: Paul A. Brophy Cc: support@pidgin.im Subject: Re: ref : Pidgin and Smarsh support On Thu, Jun 28, 2012 at 11:00 AM, Paul A. Brophy paul.bro...@lightindustries.com wrote: I am trying to use Pidgin with Smarsh IM archiving using the AIM service as one of my IM mediums. Smarsh hosted IM proxy information : http://www.smarsh.com/instant-message-archiving Smarsh hosted IM proxy setup for Trillian : https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_fa q_id=168 https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_fa q_id=301 the settings in Pidgin that I am using are the following for AIM and Smarsh Proxy These settings work for the first time you log in using them to AIM through Pidgin but after X times logging in and out, it will fail and say : X times can be from 2 to 5 times but after I get this message, I cannot log back into AIM until I remove the account and then re-add it again to Pidgin. I do not have these issues when using Trillian but with Trillian I have to use the Port 5192 instead of with Pidgin Port 5191. Is there anything else I can do to get this working or could you suggest for me to try to make this work? Without a debug log (Help-Debug Window) from when the disconnection occurs, we have no idea what is going on. This is probably something you should seek support from the smarsh folks for - odds are if it doesn't just work, there will be nothing that we can do about it from our end. -D This message is for information only, and unless otherwise specified, it does not constitute a binding commitment by Light Industries Service Corporation.. ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: ref : Pidgin and Smarsh support
On Thu, Jul 26, 2012 at 1:44 PM, Paul A. Brophy paul.bro...@lightindustries.com wrote: Hi Daniel I am wondering if you have any update to this or do you need me to do anything additional testing? I don't have any updates for you; I'm not at all familiar with smarsh apart from in the context of this issue. It sounds like the smarsh proxy must look different enough to pidgin than the native service (or vice versa) that it causes some sort of problem. Someone more familiar with the AIM protocol might have a guess as to what kind of issues it is, but since nobody has spoken up, my guess is that is not the case. It isn't at all impossible that it is a bug in Pidgin that is the problem, but we aren't in a position to investigate the situation with this third party service - if a specific bug can be identified (e.g. information from smarsh saying we're receiving 'x' when we expect to get 'y'), we'd be happy to look into it. -D Thx Paul -Original Message- From: Paul A. Brophy Sent: Friday, July 13, 2012 3:13 PM To: Daniel Atallah Cc: support@pidgin.im Subject: RE: ref : Pidgin and Smarsh support Hi Daniel Attached is the latest debug file that would have the exact problem that I cannot connect to aim anymore. It will connect for a second and then disconnect. Anything else you need, please let me know. Thx Paul -Original Message- From: Paul A. Brophy Sent: Friday, July 13, 2012 3:00 PM To: 'Daniel Atallah' Cc: support@pidgin.im Subject: RE: ref : Pidgin and Smarsh support Importance: High Hi Daniel Thanks for your email and help. I have talked to the support at smarsh and they are next to useless for help. They only recommend Trillian and have never heard of Pidgin. The problem that I have is that it will work sometimes but other times it will not work. Attached are the debug logs of when it did and did not work. I had 2 AIM accounts that I was testing with. Light8223 was used to connect directly to the AIM servers as normal and the paul.bro...@lightindustries.com AIM account was setup to work through the Smarsh server for archiving. Debug log called working log.txt : This is the first connection of the day and worked as normal. You maybe able to see the connections and all the access going through the system. This may be a good log as a marker as to how it should work. Debug log called debug1.txt This is after I disconnected from the first connection and reopened the application and tried to work again. Debug log called debug failed This should show that it disconnected but then allowed me to reconnect again. Debug log called debug failed2 This is when I tried the pidgin application from another computer and connected fine. I then tried to connect from computer 1 and it failed again. Please let me know if there is anything else I can do or change or if there is anything else you need to help diagnose or understand where the problem could be. Any help is greatly appreciated. Thx Paul -Original Message- From: daniel.atal...@gmail.com [mailto:daniel.atal...@gmail.com] On Behalf Of Daniel Atallah Sent: Monday, July 02, 2012 10:32 AM To: Paul A. Brophy Cc: support@pidgin.im Subject: Re: ref : Pidgin and Smarsh support On Thu, Jun 28, 2012 at 11:00 AM, Paul A. Brophy paul.bro...@lightindustries.com wrote: I am trying to use Pidgin with Smarsh IM archiving using the AIM service as one of my IM mediums. Smarsh hosted IM proxy information : http://www.smarsh.com/instant-message-archiving Smarsh hosted IM proxy setup for Trillian : https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_fa q_id=168 https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_fa q_id=301 the settings in Pidgin that I am using are the following for AIM and Smarsh Proxy These settings work for the first time you log in using them to AIM through Pidgin but after X times logging in and out, it will fail and say : X times can be from 2 to 5 times but after I get this message, I cannot log back into AIM until I remove the account and then re-add it again to Pidgin. I do not have these issues when using Trillian but with Trillian I have to use the Port 5192 instead of with Pidgin Port 5191. Is there anything else I can do to get this working or could you suggest for me to try to make this work? Without a debug log (Help-Debug Window) from when the disconnection occurs, we have no idea what is going on. This is probably something you should seek support from the smarsh folks for - odds are if it doesn't just work, there will be nothing that we can do about it from our end. -D This message is for information only, and unless otherwise specified, it does not constitute a binding commitment by Light Industries Service Corporation.. ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http
Re: ref : Pidgin and Smarsh support
On Thu, Jun 28, 2012 at 11:00 AM, Paul A. Brophy paul.bro...@lightindustries.com wrote: I am trying to use Pidgin with Smarsh IM archiving using the AIM service as one of my IM mediums. Smarsh hosted IM proxy information : http://www.smarsh.com/instant-message-archiving Smarsh hosted IM proxy setup for Trillian : https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_faq_id=168 https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1view=entrys_faq_id=301 the settings in Pidgin that I am using are the following for AIM and Smarsh Proxy These settings work for the first time you log in using them to AIM through Pidgin but after X times logging in and out, it will fail and say : X times can be from 2 to 5 times but after I get this message, I cannot log back into AIM until I remove the account and then re-add it again to Pidgin. I do not have these issues when using Trillian but with Trillian I have to use the Port 5192 instead of with Pidgin Port 5191. Is there anything else I can do to get this working or could you suggest for me to try to make this work? Without a debug log (Help-Debug Window) from when the disconnection occurs, we have no idea what is going on. This is probably something you should seek support from the smarsh folks for - odds are if it doesn't just work, there will be nothing that we can do about it from our end. -D ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
