I will be out of the office starting December 23, 2002 and will not return
until January 2, 2003.
If this is urgent I can be reached via cell for assistance..
Here is the link to the manuals on IBM.com
http://submit.boulder.ibm.com/tividd/td/tdprodlist.html
http://www.tivoli.com/support/public/Prodman/public_manuals/td/TD_PROD_LIST.html
Luis Nevarez
Manager, WW Support Programs, Tivoli Software
512-286-3582 Direct Line
966-3582 Tie Line
512-970-5152 Cell
***Please notice New Phone and Tie Line Number***
[EMAIL PROTECTED]
Luis Nevarez/Austin/IBM
The Tivoli manuals are now listed under Library on the left Nav bar..
These manuals are still available for free to Tivoli users.
http://submit.boulder.ibm.com/tividd/td/tdprodlist.html
Folks we appreciate your comment on the subject on how to setup network and
servers for web services. However, the problem was in the ISP network
that caused us the problem. We are still working with the ISP to try to
return us back to normal service.
We appreciate your assistance in
ESR (Electronic Service Request) will be unavailable for part (or possibly
all) of the change widow from Sat Nov 2 6:30 to 9:00AM EST.DB2 fail
over testing is being done to improve the recovery processes, during
unplanned outages.Please use voice reporting for any product support
problems,
Please be aware that the DNS server is down and our support site is
off-line, our web submission is also down.. We apologize for any
inconvenience and will report back when it is fixed..
thank you..
Tivoli is now up.. We apologizes for any inconvenience this may have
caused.
The Netscape 7.0 problem has been resolved. We had to make changes to our
pages so that 7.0 could interpret some of our fields.
Update.
We are in the processes of making changes to the web pages on Ibm.com to
help with some of the issues you have been encountering.
1) We have removed the all support download box from the web page
temporarily. This should be gone by tomorrow AM
2) We have submitted the issue
• If your Tivoli products were purchased Via PPA
• Ensure our Site Technical Contact (STC) list you as an authorized
user before you register
– This will allow you to submit PMRs
• Know your IBM Customers Number (ICN) before your register
• Fill in all
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