My understanding is the same as yours. It should include the time that the
ticket was in resolved status. Did you figure out why it's not working? Is
there a defect?
--
View this message in context:
http://ars-action-request-system.1.n7.nabble.com/SLM-Service-Target-Help-tp121904p121970.html
Hi Rick and Parshuram,
Thanks a ton,
The ARSystem email engine requires the MAPI libraries as well as a mail
profile in order to utilize exchange mail services. This profile and these
libraries can be created using the mail clients Outlook Express or
Microsoft Outlook. Outlook Express brings
Hi Guys,
Outlook express also works with MAPI.
The ARSystem email engine requires the MAPI libraries as well as a mail
profile in order to utilize exchange mail services. This profile and these
libraries can be created using the mail clients Outlook Express or
Microsoft Outlook. Outlook
In reviewing the logs, I haven’t come across any matches in searching for the
specific string below. Not ruling it out though and definitely appreciate the
info.
Thanks
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Randeep Atwal
Sent: Tuesday,
Hi everyone,
I need bring the incident requester name and lastname to the change form when I
click on create a infrastructure change on Incident Form.
How can I access those field from Infrastructure Change before save the
change???
Thanks for your answers
Pamela
Depending on which timezone your server is, you should try to get the offset of
the timezone in question from the OS time library and add/subtract accordingly.
ThanksChintan.
On Tuesday, May 26, 2015 9:32 PM, Karthick S karthick...@gmail.com wrote:
**Hi All, I need toperform the
Hello Sagar,
You can schedule the auto build of a service target.
Please check the below link
https://docs.bmc.com/docs/display/public/SLM81/Scheduling+the+building+of+service+targets
*To schedule a rebuild of service targets*
i.
*Login to BMC Service Level Management. Open the Application
Hi Team,
Greetings.!
I am working on a PSM Project and we often also get request to build some SLAs
that are created by our dedicated Config Management team.
We have to only do it OFF Business Hours, while we also check and confirm if
cache is free to do such more memory consuming
Hi Munesh,
Thanks for the quick reply and sharing the link and steps.
Just while following the steps, found things missing on my current version 7.1
1. I could not find Preferences while following the path thru Custom
Application Management Console Service Level Management Configure
Good and interesting info.
After putting up with MAPI for many years because IMAP and POP is not
allowed in our environment for incoming email my team finally broke down
and stood up our own hmailserver that does allow IMAP. The exchange address
book entries forward emails to my team's mail
The more I work on trying to provide best practices to a customer on SLM, the
more I feel like I'm just not there in being able to fully explain the
concepts and correctly guide them on how to configure the SLAs and OLAs.
There are two parts to my issue with SLM: the first part is with the
New Idea: https://communities.bmc.com/ideas/10393
For some reason (and I haven't found out why), if I want to update my people
record from Support Staff = No to Support Staff = Yes, I have to have another
administrator do it for me. I checked the workflow on this and sure enough,
it's set up
I remember burning my hands with this issue when we used out-of-the-box
archiving on 'AR System Email Messages'. Contacting support, they mentioned,
Never use archiving on system forms and referred to me to DOCS.
From the DOCS:
You can use the data archiving feature to back up and delete data
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