Re: addm scan on hold - can not cancell

2015-07-24 Thread frex popo
Now I am getting this :) sudo /sbin/service tideway stop Stopping local ADDM application services Waiting for other service operations to complete ... So going through the logs to see what's what​ On Fri, Jul 24, 2015 at 8:54 AM, frex popo frexpo...@gmail.com wrote: indeed and since this is

Re: addm scan on hold - can not cancell

2015-07-24 Thread frex popo
indeed and since this is production its difficult to keep trying things not knowing what to expect. BMC never got back to me on this. Will send them the solution anyway and hope they will create a KB#for it in case someone else find themselves in the same mess :) On Thu, Jul 23, 2015 at 7:36 PM,

Re: addm scan on hold - can not cancell

2015-07-24 Thread frex popo
Its all OK now :)​ On Fri, Jul 24, 2015 at 9:14 AM, frex popo frexpo...@gmail.com wrote: Now I am getting this :) sudo /sbin/service tideway stop Stopping local ADDM application services Waiting for other service operations to complete ... So going through the logs to see what's what​ On

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

2015-07-24 Thread vivek garg
Now going through Silent installer , but again getting errors : Listening for transport dt_socket at address:12333 Also is it mandatory to give server name alias name ? We just have 1 server and no server group. Getting errors like invalid server name, correctly entered values in host file in

Re: ADV: comparing BMC's ITSM v9 against older versions

2015-07-24 Thread John Sundberg
OK - that was probably the wrong thing to call it. Given - it is a ground up rewrite … Ground up rewrites have new issues and new performance characteristics. http://www.joelonsoftware.com/articles/fog69.html So — anybody’s past performance experience is pretty irrelevant. — therefore

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

2015-07-24 Thread Grooms, Frederick W
I have seen this as well … It appears the installer doesn’t use the hosts entry. It does a direct DNS check for the server name so if you can’t do an nslookup {serverName} you get the invalid server name error. Fred From: Action Request System discussion list(ARSList)

Re: Installing Smart IT User Experience patch on Unix

2015-07-24 Thread Jamie
I had our Unix admin's install Java 7u80 on our server and get the following Java version using 'java -version' java version 1.7.0_80 Java(TM) SE Runtime Environment (build 1.7.0_80-b15) Java HotSpot(TM) Server VM (build 24.80-b11, mixed mode) I've tried setting the Java_Home variable to

Help not working for incident module

2015-07-24 Thread Aisha Razvi
Hi , Help link is not working for incident management in production and test environments and its working fine for all other modules. Below is the error we are facing. [image: Inline image 1] We have checked the web.xml.file , the listings parameter value is true in test environment and false

Re: View Forms and Attachments - Resolved (Partially)

2015-07-24 Thread Timothy Powell
Resolved (partially). Thanks to some help from Ganesh Gore and Jason Miller I was able to identify a workaround. Part of the data I was receiving from the web form was some information related to the attachment, specifically: 1) FileContentType - which tells me the type of file it is

Fwd: Help not working for incident module

2015-07-24 Thread Aisha Razvi
Hi , Help link is not working for incident management in production and test environments and its working fine for all other modules. Below is the error we are facing. [image: Inline image 1] We have checked the web.xml.file , the listings parameter value is true in test environment and false

Re: ADV: comparing BMC's ITSM v9 against older versions

2015-07-24 Thread Jason Miller
Those Mazda Rotary engines are silly fast! Then there is the Rotary Rocket https://en.wikipedia.org/wiki/Rotary_Rocket; which I made some parts for in my past life as a welder (1 or 2 years before I met Remedy). Bummer it was too hairy to move by Chinook or it would be in a small museum about 40

Re: View Forms and Attachments - Resolved (Partially)

2015-07-24 Thread Grooms, Frederick W
Glad you got it partially working. The only thing I could think of to make the Push work would be to have done the following Create a new “Display Only” Attachment on the view form Before the Push do a Set Fields action from the actual attachment to the D/O Attachment Use the D/O

Re: Overlay an already Overlaid Form???

2015-07-24 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
It's o1 sorry, mistyped that. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, July 24, 2015 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay an already Overlaid Form??? ** not sure...but

Re: Overlay an already Overlaid Form???

2015-07-24 Thread LJ LongWing
even in the latest version of Remedy, there is not yet a concept of multiple overlayswhich is the only thing that I can think of that an __o1 would be hinting atI would personally do one of two thingsdelete the overlay altogether, and bring it back over from Dev importing base and

Re: ADV: comparing BMC's ITSM v9 against older versions

2015-07-24 Thread Chris Hughes
This release is really a 1.0 release (although called v9), ... Regardless, this is a first release of a complete ground up rewrite - so CAUTION is the proper approach Hi John - It is is not the case that AR 9 is the first release of the AR Java Sever. The AR Java server was originally

Re: Overlay an already Overlaid Form???

2015-07-24 Thread LJ LongWing
not sure...but is it o1 or 01? On Fri, Jul 24, 2015 at 6:12 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I noticed when exporting our HPD:Help Desk form to a .def file that there is a HPD:Help Desk form, a HPD:Help Desk__o form and a HPD:Help Desk__01 form.

Re: Installing Smart IT User Experience patch on Unix

2015-07-24 Thread Jamie
Fred - thanks for the help. I was too focused on trying to get the Java path and Xmanager window to work that I forgot to even check the Java version our Unix admins have installed on the server. Looks like the server I'm working on has Java 1.6.0_26 and some of our others still have 1.5.x

Overlay an already Overlaid Form???

2015-07-24 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I noticed when exporting our HPD:Help Desk form to a .def file that there is a HPD:Help Desk form, a HPD:Help Desk__o form and a HPD:Help Desk__01 form. We are on 8.1sp2 and I exported our overlaid HPD:Help Desk form with overlays over to a clean system (same version), but the developer only