[asterisk-users] Realtime Queue - changing strategy to linear needs Asterisk restart

2011-11-07 Thread Asterisk Man
Hi group, We have realtime queue architecture on asterisk 1.8.7.0 I noticed that when we change strategy from any other to 'linear' it requires Asterisk restart take the change in effect. I have one realtime queue '1' with strategy set to 'ringall' and I change its strategy to 'linear'. Now when

[asterisk-users] Detecting Special Information Tone in Asterisk

2011-10-19 Thread Asterisk Man
Hi, Has anybody any idea about detecting Special Information Tone(SIT) when making utbound calls? http://en.wikipedia.org/wiki/Special_information_tone I googled for detecting SIT in Asterisk but couldn't find useful results. Thanks, --Sam --

Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI

2011-10-13 Thread Asterisk Man
that this behavior is inconsistent, and thus, a bug, but I could see it going either way. If you open a ticket on the issue, respond here with the issue id, I'd like to track it. Thanks, --Warren Selby, dCAP On Oct 11, 2011, at 11:39 PM, Asterisk Man theasterisk...@gmail.com wrote: Thanks Warren

Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI

2011-10-11 Thread Asterisk Man
...@selbytech.com wrote: On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man theasterisk...@gmail.comwrote: snip Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 I would first troubleshoot why

[asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI

2011-10-10 Thread Asterisk Man
Friends, I was just playing with couple of manager actions for Queue statistics on Asterisk 1.8.7.0 and found some inconsistency in information(I may be wrong somewhere interpreting the information!). Let me paste the outputs of my test for your reference. =

[asterisk-users] Asked to transmit frame type slin, while native formats is 0x8 (alaw)

2011-06-28 Thread Asterisk Man
Asterisk 1.8.3.2 I have been getting this warning constantly on CLI in a call scenario where I use local channels to connect SIP with PSTN. I use callfile and local channel to first call a PSTN number and if answered, use local channel to call SIP phone with music on hold enabled in Dial string.

Re: [asterisk-users] Asked to transmit frame type slin, while native formats is 0x8 (alaw)

2011-06-28 Thread Asterisk Man
Thanks for the response. I have disallow=all and allow=alaw in sip.conf for my SIP user. Any other idea? --AM On Tue, Jun 28, 2011 at 4:23 PM, Fellipe Paes fellipe...@hotmail.comwrote: Hello! In your sip.conf use alaw as your first codec option and see what happens. Best regards, Fellipe

[asterisk-users] [Asterisk 1.8.3.2] Mixmonitor not working on member(calling part) channel of Queue.

2011-05-05 Thread Asterisk Man
Hi, I have a simple Queue(named 1) and one Member(SIP/1119) logged into it. Now when a caller is placed into Queue and gets connected with Member, I want to record the call. It does record the call when I use MixMonitor() before placing the caller into Queue, but not when MixMonitor() is used in

Re: [asterisk-users] [Asterisk 1.8.3.2] Mixmonitor not working on member(calling part) channel of Queue.

2011-05-05 Thread Asterisk Man
: On Thu, 2011-05-05 at 18:16 +0530, Asterisk Man wrote: Hi, I have a simple Queue(named 1) and one Member(SIP/1119) logged into it. Now when a caller is placed into Queue and gets connected with Member, I want to record the call. It does record the call when I use MixMonitor() before placing

Re: [asterisk-users] [Asterisk 1.8.3.2] Mixmonitor not working on member(calling part) channel of Queue.

2011-05-05 Thread Asterisk Man
a realtime Queue in which members are added/removed dynamically. Any help or pointer will be appreciated. Thanks, --AM On Fri, May 6, 2011 at 9:52 AM, Asterisk Man theasterisk...@gmail.comwrote: Thank you very much for your response and suggestion. I raised the question because in my project I don't

[asterisk-users] How does wrandom strategy works with Queue?

2011-04-26 Thread Asterisk Man
Hi, wrandom strategy for Queue says...rings random interface, but uses the member's penalty as a weight when calculating their metric. So a member with penalty 0 will have a metric somewhere between 0 and 1000, and a member with penalty 1 will have a metric between 0 and 2000, and a member with

Re: [asterisk-users] How does wrandom strategy works with Queue?

2011-04-26 Thread Asterisk Man
Thanks Jaron, I understood the point from your explanation. What should I do if I always want to ring a particular Queue member first whenever he is available? Yes, I can dial that member first before sending the call to Queue and achieve the result but just wanted to know views from others.

[asterisk-users] Queue(): How to know Estimated wait time for caller in advance

2011-04-12 Thread Asterisk Man
Hi, Can we know the estimated wait time for a caller before sending him in a Queue? Asterisk 1.8 Thanks, --AM -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live

[asterisk-users] Asterisk 1.8 Dimensioning.

2011-03-31 Thread Asterisk Man
Hi Group, Is there any information available for Asterisk 1.8 dimensioning? I googled but couldn't find helpful data for 1.8. I am trying to figure out hardware configuration for following features implemented in Asterisk 1.8? (1)100 SIP clients. (2)ACD (Around 15 realtime queues) (3)Call

[asterisk-users] Queue(): how to Perform operations at the time of call sent to Queue member but not answered.

2011-03-28 Thread Asterisk Man
Hi Group, In Queue application, we have AGI,macro and gosub parameters that allow us to perform some operations when Queue member gets connected with caller. But it seems that right now there is no such mechanism (except CEL,AMI) for situation where we want some operations to be performed when

Re: [asterisk-users] Status of Queue Members

2011-03-18 Thread Asterisk Man
Probably this will help you... http://ofps.oreilly.com/titles/9780596517342/ch13.html#ACD_id288901 Check the section 'Controlling when to join and leave a queue'. --AM On Thu, Mar 17, 2011 at 9:15 PM, Dan Journo d...@keshercommunications.comwrote: Hi, I'm trying to work out an issue with

[asterisk-users] Answering machine detection for a second leg call generated by a call file.

2011-03-17 Thread Asterisk Man
Hi Group, I have following case scenario. Through call file, Asterisk makes a call to SIP extension. When Extension answers the call, Asterisk reads customer numbers (set in callfile) and calls them one by one untill one of the customers answeres the call. Here customer and SIP extension gets

Re: [asterisk-users] Answering machine detection for a second leg callgenerated by a call file.

2011-03-17 Thread Asterisk Man
...@lists.digium.com] *On Behalf Of *Asterisk Man *Sent:* Thursday, March 17, 2011 8:13 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Answering machine detection for a second leg callgenerated by a call file. Hi Group, I have following case

Re: [asterisk-users] Answering machine detection for a second leg callgenerated by a call file.

2011-03-17 Thread Asterisk Man
(MACRO_RESULT=CONTINUE) So if an human is detected the legs will be bridged, if not the called party will be hangup and the next number will be called. The problem is, like previously said, the accuracy of the detection... Best regards, Federico 2011/3/17 Asterisk Man theasterisk...@gmail.com

[asterisk-users] How to know Caller's last position in Queue?

2011-02-16 Thread Asterisk Man
Hi group, I have a simple call center scenario set up on Asterisk. Customer calls the DID and gets placed in Queue waiting for their turn to talk to the available agent. Sometimes Customer hangs up in between and in this case I want to get the last position of customer in Queue. I know there is a

Re: [asterisk-users] How to know Caller's last position in Queue?

2011-02-16 Thread Asterisk Man
1.8.x you can have this in channel vars and can collect and add to DB or file on h extension. *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Asterisk Man *Sent:* Wednesday, February 16, 2011 3:06 PM *To:* asterisk-users

[asterisk-users] Member penalty and Queue strategies

2011-01-10 Thread Asterisk Man
Hi Group, Does Queue application take member penalty into account when strategy is other than wrandom? If yes, What difference does it make in case of linear and rrmemory strategies? Thanking you, AsteriskMan -- _ -- Bandwidth

Re: [asterisk-users] Call forwrading but call transfer back

2011-01-05 Thread Asterisk Man
Do you forward the call from SIP phone or Asterisk dialplan. If it is from SIP Phone, above solution will not work. Infact any solution will not work except your softphone supports call forwarding based on some filter parameters. --AsteriskMan On 1/5/11, Danny Nicholas da...@debsinc.com wrote:

Re: [asterisk-users] Queue Member relationship and AstDB

2010-12-29 Thread Asterisk Man
... atleast for the moment), we should be little bit more responsive. Regards, On Mon, Dec 27, 2010 at 4:35 PM, Asterisk Man theasterisk...@gmail.comwrote: I need clarification on couple of issues of Realtime Queue. It seems that when Agents(Memebers) are added using AddQueueMember, Asterisk puts

[asterisk-users] Queue Member relationship and AstDB

2010-12-27 Thread Asterisk Man
I need clarification on couple of issues of Realtime Queue. It seems that when Agents(Memebers) are added using AddQueueMember, Asterisk puts this Queue-Member relationship information into AstDB, So that on asterisk restart this can be preserved. My question is, why does asterisk not store

Re: [asterisk-users] Moving asterisk from one network to another.

2010-12-26 Thread Asterisk Man
A ton of thanks for useful information. Quite informative to keep in mind for somebody like me who is still learner! On Sun, Dec 26, 2010 at 5:21 PM, Sebastian s...@open-t.co.uk wrote: Hi, On 12/24/2010 12:37 PM, Asterisk Man wrote: Friends, Do we need to change any Asterisk

[asterisk-users] Moving asterisk from one network to another.

2010-12-24 Thread Asterisk Man
Friends, Do we need to change any Asterisk configuration files (Or any file related to Asterisk for that matter) when we put Asterisk box from one network to another? It is assumed that DB is on the same box. Asterisk box has got Asterisk running in it with no issues. Probably, it should not

[asterisk-users] Moving asterisk from one network to another.

2010-12-24 Thread Asterisk Man
Friends, Do we need to change any Asterisk configuration files (Or any file related to Asterisk for that matter) when we put Asterisk box from one network to another? It is assumed that DB is on the same box. Asterisk box has got Asterisk running in it with no issues. Probably, it should not

Re: [asterisk-users] Pass DTMF to IVR gateway through SIP phone conferencing.

2010-12-21 Thread Asterisk Man
Christian, Thanks for your response. In my case, I was asked to do it through SIP phone 3 way call functionality and not the Asterisk Meetme application. I wanted to know if any one had done something similar in past or not. I am short of PRI in my test environment and hence I can't test it

Re: [asterisk-users] Pass DTMF to IVR gateway through SIP phone conferencing.

2010-12-20 Thread Asterisk Man
Will someone help/direct me find a way to implement this? Or you can suggest some other method. On Fri, Dec 17, 2010 at 12:44 PM, Asterisk Man theasterisk...@gmail.comwrote: Hi friends, I want to implement following scenario using Asterisk. Please suggest me whether it is possible

Re: [asterisk-users] Contradiction between 2 AMI actions QueueSummary and Queuestatus

2010-12-19 Thread Asterisk Man
the output. 'QueueSummary' didn't show any member logged into 'retailBanking', where as 'Queuestatus' did show members with 'QueueMember' event. Is this bug or intended behavior? Should I submit a bug report? On Fri, Dec 17, 2010 at 4:59 PM, Asterisk Man theasterisk...@gmail.comwrote: Asterisk

[asterisk-users] Pass DTMF to IVR gateway through SIP phone conferencing.

2010-12-17 Thread Asterisk Man
Hi friends, I want to implement following scenario using Asterisk. Please suggest me whether it is possible or not. This is bit off Asterisk and more on SIP side. An Asterisk box with one Station(SIP channel) and PRI. Agent dials a PSTN number of customer from station through Asterisk PRI.

[asterisk-users] Contradiction between 2 AMI actions QueueSummary and Queuestatus

2010-12-17 Thread Asterisk Man
Guys, Why is such contradiction between 2 AMI actions QueueSummary and Queuestatus? Look at LoggedIn of QueueSummary and Event: QueueMember. Also LongestHoldTime of QueueSummary does not give correct value. - Action: QueueSummary Queue: retailBanking

Re: [asterisk-users] Contradiction between 2 AMI actions QueueSummary and Queuestatus

2010-12-17 Thread Asterisk Man
Asterisk Version: 1.8.0 Members are added through AddQueueMember in realtime Queues On Fri, Dec 17, 2010 at 4:52 PM, Asterisk Man theasterisk...@gmail.comwrote: Guys, Why is such contradiction between 2 AMI actions QueueSummary and Queuestatus? Look at LoggedIn of QueueSummary and Event