[Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Von L.
Hello, Here is a breakdown of the issue I am experiencing. I have three remote employees, in various states, who have Polycom 501 phones. They are unable to receive incoming calls after a few minutes of the phones being plugged in. They work immediately after being plugged in, but they lose the

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Tom Vile
You have to lower the registration interval in the phones to under a minute otherwise the NAT hole closes and no calls come in. Polycom has said that they are going to be putting in a keep alive in the firmware at some point. On 6/28/06, Von L. [EMAIL PROTECTED] wrote: Hello, Here is a

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Michiel van Baak
On 12:04, Wed 28 Jun 06, Von L. wrote: Hello, ;_ ;sip.conf ;_ [general] port=5060 bindaddr=0.0.0.0 externip=XXX.XXX.XXX.XXX localnet=XXX.XXX.XXX.XXX/255.255.255.248

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Tom Vile
FYI, when we had NAT routers at both locations setting qualify=yes did not work. On 6/28/06, Michiel van Baak [EMAIL PROTECTED] wrote: On 12:04, Wed 28 Jun 06, Von L. wrote: Hello, ;_ ;sip.conf

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Dr. Michael J. Chudobiak
Von L. wrote: plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Dr. Michael J. Chudobiak
Von L. wrote: plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the

Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.

2006-06-28 Thread Michael Graves
Sounds like the registration interval in the phones is less than the required registration interval of the server. I had this occur when using a SIP phone with an ITSP. Michael On Wed, 28 Jun 2006 12:04:40 -0400, Von L. wrote: Hello, Here is a breakdown of the issue I am