I am not sure I understand the required routing pattern, but I'm sure
queues are your friends, as you can dynamically add and remove member and
you can have a first-level queue easily move fall-through to another queue
in case all members should be busy or none should be available. Plus by
using
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are busy. I am currently subscribed with a SIP
On 13-04-10 04:08 PM, Tommy Cooper wrote:
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are
This line :
exten = *DID number*,2,Dial(SIP/1000) is redundant and useless when you
are already using Queues. So just remove it and it should work.
What happen is, your dial-plan executes at 2nd priority DIAL a SIP
extension 1000 .. produce a call and at hang-up finishes no Queue/ACD
-users] ACD problem
This line :
exten = *DID number*,2,Dial(SIP/1000) is redundant and useless when you are
already using Queues. So just remove it and it should work.
What happen is, your dial-plan executes at 2nd priority DIAL a SIP extension
1000 .. produce a call and at hang-up finishes
Hi,
You can check extension status using chanisavail function. And extension is
not free, you can divert your call to queue.
http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanIsAvail
Regards,
Bharat Lalcheta
On Thu, Apr 11, 2013 at 1:38 AM, Tommy Cooper tomcoope...@yahoo.com wrote:
Hi,
