[asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread Tarek Sawah
Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread Carlos Alvarez
On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah tareksa...@hotmail.comwrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread James Sharp
On 12/15/2011 01:33 PM, Tarek Sawah wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread Andrew Latham
On Thu, Dec 15, 2011 at 3:39 PM, Carlos Alvarez car...@televolve.com wrote: On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah tareksa...@hotmail.com wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread James Sharp
On 12/15/2011 01:43 PM, James Sharp wrote: On 12/15/2011 01:33 PM, Tarek Sawah wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers,

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread Eric Wieling
-Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Andrew Latham Sent: Thursday, December 15, 2011 1:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Best PBX

Re: [asterisk-users] Best PBX for Call Centers?

2011-12-15 Thread Carlos Alvarez
On Thu, Dec 15, 2011 at 11:52 AM, Eric Wieling ewiel...@nyigc.com wrote: I my experience, once you have a version of Asterisk which is stable for you DO NOT UPDATE unless you have NO other choice. We used to apply updates but got burned far too many times, usually by bugs which would not