On Wednesday 12 Aug 2015, Jonas Kellens wrote:
Hello
I was wondering of it is possible to have Queue Agents with the same
priority (penalty) but with a certain order ?
So I have 20 Agents.
Agent 1 till Agent 10 has penalty 1.
Agent 11 till Agent 15 has penalty 2.
(only contacted if
On 12-08-15 16:31, A J Stiles wrote:
On Wednesday 12 Aug 2015, Jonas Kellens wrote:
Hello
I was wondering of it is possible to have Queue Agents with the same
priority (penalty) but with a certain order ?
So I have 20 Agents.
Agent 1 till Agent 10 has penalty 1.
Agent 11 till Agent 15 has
Hello
I was wondering of it is possible to have Queue Agents with the same
priority (penalty) but with a certain order ?
So I have 20 Agents.
Agent 1 till Agent 10 has penalty 1.
Agent 11 till Agent 15 has penalty 2.
(only contacted if 1 - 10 are busy)
Agent 16 till Agent 20 has penalty 3.
Hi Pan Dhaval,
In the past 8 weeks, we have delivered a load-balanced asterisks (1.4) based
call center with our flexqueue application for icson.com. It has the below
features,
1. 2 x asterisk 1.4 boxes, 1 x mysql db box and 1 x flexqueue box(the two
are failover configured with heartbeat and
product?
With kind regards,
Pan B. Christensen
Ibidium AS
http://www.ibidium.no
- Original Message -
From: Thomas Liu thomas@wshuttle.com
To: asterisk-users@lists.digium.com
Sent: Tuesday, January 11, 2011 5:14 PM
Subject: Re: [asterisk-users] Call queues on load-balanced asterisks
_
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Pan B.
Christensen
Sent: Tuesday, January 11, 2011 5:20 AM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Call queues on load-balanced asterisks
Hello
Hi Pan Dhaval,
We have implemented a FastAGI based queue with Erlang for a inbound call
center, and call this new application as FlexQueue.
All calls distributed on multiple asterisk boxes go through and are
controlled by that same remote fastagi server.
It can routing calls to any destination,
Hello Pan,
You can user DB for this just make real time configuration of Queue and make
all asterisk server connected to Same DB if more load then use replication
for different server on DB, also So that Quque name should be same for all
server and asterisk can call same agent.
you didnot
Hello,
I have been asked to implement the following design:
Load-balanced Kamailio servers handling registrations and routing.
Load-balanced asterisk feature servers handling voicemail and other things
Kamailio cannot do. Plus several load-balanced gateways, but they are not
relevant to my
Hello there
I have been struggling with queues, because i think this is the right module
for our business.
My main goal, is when we receive external calls, the receptionist should be
able to transfer the call to us
Technicians, and I am trying to add 2 extensions to a queue name [teknisk]
347 562 2308
From: ak...@abacus-it.no
To: asterisk-users@lists.digium.com
Date: Mon, 14 Jun 2010 13:41:20 +0200
Subject: [asterisk-users] Call queues - issues, can't make it work.
Hello there
I have been struggling with queues, because
i think this is the right module
-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] På vegne av Tarek Sawah
Sendt: 14. juni 2010 15:00
Til: Asterisk Users
Emne: Re: [asterisk-users] Call queues - issues, can't make it work.
when you add an agent to a queue the agent should log in
try adding
member=SIP
Floyd wrote:
Hi everyone:
I've searching for a while and haven't found what i
need.
The thing is that i have a tdm422p with the two fxo
ports connected to the pstn. I want my sip users to
be
able to call other numbers(any number) in the pstn
through my zap fxo channels. I have a big
Hi everyone:
I've searching for a while and haven't found what i
need.
The thing is that i have a tdm422p with the two fxo
ports connected to the pstn. I want my sip users to be
able to call other numbers(any number) in the pstn
through my zap fxo channels. I have a big number of
sip users so as
Hi Eve -
The thing is that i have a tdm422p with the two fxo
ports connected to the pstn. I want my sip users to be
able to call other numbers(any number) in the pstn
through my zap fxo channels. I have a big number of
sip users so as you can imagine there will be
congestion when some of
Noah Miller wrote:
Hi Eve -
The thing is that i have a tdm422p with the two fxo
ports connected to the pstn. I want my sip users to be
able to call other numbers(any number) in the pstn
through my zap fxo channels. I have a big number of
sip users so as you can imagine there will be
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Floyd wrote:
Hi everyone:
I've searching for a while and haven't found what i
need.
The thing is that i have a tdm422p with the two fxo
ports connected to the pstn. I want my sip users to be
able to call other numbers(any number) in the pstn
there should be a way in agents.conf to autologoff agents after a while
the do not answer the phone.
l.
In data Sat, 03 Dec 2005 23:48:05 +0100, Vladimir S. Blazhkun
[EMAIL PROTECTED] ha scritto:
-- Called 1101
-- Agent/1101 is ringing
-- Got SIP response 480 Temporarily Unavailable
-- Called 1101
-- Agent/1101 is ringing
-- Got SIP response 480 Temporarily Unavailable back from x.x.x.x
-- SIP/1101-9b08 is circuit-busy
Is it possible to force logoff such agents?
--
Vladimir S. Blazhkun, Personal Communications Systems, LLC.
Leading IP NCC Specialist,
Hi,
I do have two questions regarding call queues:
1) How can I reach that waiting calls are also removed on removing the
last agent listening to the queue. All I found is the switch to
prevent new calls enter the queue after the last agent left.
2) Currently my queue does ring the agent
Now that we have a well functioning Asterisk system that queues our
calls and distributes them to our CSRs, I would like to implement a
better system for our agents to keep a log of all of their calls, which
we currently do using MS Word. (As you would expect, this is a less than
ideal solution!)
Please has anyone experienced a bug with queues in Asterisk?
No matter what settings my queue always thinks it got agents available
in it. Plus if I take all the members out, then calls don't join the
queue even though I've specified join-empty.
Any advice?
Neil
Hi,
I'm want to do something slighty different with call queues than the
config allows...
I wish to have things work in an 'overflowish' manner. Ie, it works just
like 'roundrobin', where it rings
on one phone, no answer, rings on the next etc etc, except I want it to
keep ringing on all
Hi there i just setup a asterisk box with
autoattendant and call queues, but it seems that when one of the agents is busy
all the new calls will stay on hold until
The agent hangs up then all phone will ring
[aftersales]
musiconhold = default
timeout = 15
retry = 5
maxlen =
I think you have missed something with your agents.conf and with the member
lines in queues.conf.
This works for us:
In queues.conf:
[gws-wartefeld]
music = default
strategy = ringall
context = queue-out
timeout = 15
wrapuptime=10
announce-frequency = 0
announce-holdtime = no
queue-youarenext
Guys.. Why is it that when a call comes to a call queue and in term gets
assigned to an agent, if that agent tries to xfer the call using # or any
other feature, it doesn't do anything? I just hear the pleeps on the phone
but asterisk doesn't intervene with the Transfer prompt.
Am I missing
On Tue, 2005-03-15 at 03:53 -0600, Anton Krall wrote:
Guys.. Why is it that when a call comes to a call queue and in term gets
assigned to an agent, if that agent tries to xfer the call using # or any
other feature, it doesn't do anything? I just hear the pleeps on the phone
but asterisk
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi
How do you queue the incoming call ?
Do you queue the call with the t option (allow the called user to
transfer the calling user) ?
Regards
Joo Amaro
Anton Krall wrote:
| Guys.. Why is it that when a call comes to a call queue and in term
We had the same problems with transferring calls in queues.
Sometimes, after pressing the # Key twice !!, we hear Allison say
Transferring.
Which Phones do you use?
What shows up in the cli debug?
Are you using t and T options in the dial command?
Regards,
Guido Hecken
Guys.. Why is it that
Thx Adam, Ill try with |t and see what happens.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Adam Goryachev
Sent: Martes, 15 de Marzo de 2005 04:08 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call
Users Mailing List - Non-Commercial DiscussionSubject: Re:
[Asterisk-Users] Call Queues and Transfers
-BEGIN PGP SIGNED MESSAGE-Hash: SHA1HiHow
do you queue the incoming call ?Do you queue the call with the t
option (allow the called user totransfer the calling user)
?RegardsJoão
.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Guido Hecken
Sent: Martes, 15 de Marzo de 2005 04:22 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Queues and Transfers
We had the same problems
Hello,
Currentmoment,
I'vesuccessfullyput the incoming calls into Queues anddial to
anidle agents.When the agents answer the calls,the
agents can hear the pre-recorded message to incidate what's the service that the
call is calling.
But there one problem that I'm not able to
Hello I am new to asterisk I want to setup the call queues where it will
ring multiple devices at the same time and send the call to the first one
that is picked up. There doesn't need to be an agent login for this I don't
think I just want setup so no login is required. Please help
-Jeremy
On Fri, 23 Jul 2004 02:26:26 -0400, Jeremy Kenney [EMAIL PROTECTED] wrote:
Hello I am new to asterisk I want to setup the call queues where it will
ring multiple devices at the same time and send the call to the first one
that is picked up. There doesn't need to be an agent login for this I
Quoting Jeremy Kenney [EMAIL PROTECTED]:
Hello I am new to asterisk I want to setup the call queues where it will
ring multiple devices at the same time and send the call to the first one
that is picked up. There doesn't need to be an agent login for this I don't
think I just want setup so no
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of avizion
Sent: Friday, July 23, 2004 5:54 AM
To: [EMAIL PROTECTED]; Jeremy Kenney
Cc: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] Call queues
Quoting Jeremy Kenney [EMAIL PROTECTED]:
Hello I am new to asterisk I want to setup the call
hehe - well - I think you missed the word persistant :)
After a few hours of digging in old docs - I also found the new 3rd parameter
in a more recent doc. Not sure how I missed in the first place - but I did.
Never the less it did not solve my problem of having members added to my queues
I've got the call cuing all setup and working, but im trying to get the
Callswaiting,you are caller #, etc, and its not working.
I have the following inthere as stated:
queue-youarenext = queue-youarenext (You are now first in line.)
queue-thereare = queue-thereare (There are)
-Users] Call Queues help
I've got the call cuing all setup and working, but im trying to get the
Callswaiting,you are caller #, etc, and its not working.
I have the following inthere as stated:
queue-youarenext = queue-youarenext (You are now first in line.)
queue-thereare = queue-thereare
Is anyone successfully using call queues and call groups? If so do you have
an example configuration?
The wicki and mailing list information I found is pretty old.
Thanks!
Paul
[EMAIL PROTECTED]
___
Asterisk-Users mailing list
[EMAIL
On Tue, 10 Feb 2004, Jonathan Stanton @ Home wrote:
Any ideas / sugestions welcome.
Having the queue calls delivered to an agent login would appear to be the
easiest way to do it - just log in the agent on any phone you like, and
calls will be diverted to that phone. As another poster noted,
.
-Original Message-From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jonathan
Stanton @ HomeSent: Monday, February 09, 2004 18:28To:
[EMAIL PROTECTED]Subject: [Asterisk-Users] Call
Queues
Dear all,
I am one of the people who answer the FWD welcome
line
Dear all,
I am one of the people who answer the FWD welcome
line. Since I don't want my phone ringing at 2am I have the 5 number
routed to a call queue. Currently I have 2 extentions 271 which will log
my phone into the queue and 270 to log it out. What I want to know is...
Is there a
I have setup AgentCallbackLogin and the agents have been logged in
successfully.
However when calls are queued and an agent picks up the call. It just
hang up the call.
On the command console it does say the agent agent 1001 hang up on
customers. they must be pissed off. I agreed.
My queues.conf
I have setup AgentCallbackLogin and the agents have been logged in
successfully.
However when calls are queued and an agent picks up the call. It just
hang up the call.
On the command console it does say the agent agent 1001 hang up on
customers. they must be pissed off. I agreed.
My
Hi.
I was wondering how can I make incoming calls to wait if the phone
operator is busy. I've 8 incoming lines, with 30 extensions.
What I need is if the operator is busy with call nr #1 , the new
incoming call waits until the op. is free.
Looking into app_queue seems the way to go.
So I want to
But he didn't think about agent. Just a regular SIP phone.
It should be in general like the original author of this thread thinks.
Besides it's easy to test so why not to test it :)
Martin
On Fri, 13 Jun 2003, TC wrote:
Hi.
I was wondering how can I make incoming calls to wait if the phone
http://www.digium.com/asterisk_handbook/agentlogin_queues.html
Brancaleoni Matteo wrote:
Hi.
I was wondering how can I make incoming calls to wait if the phone
operator is busy. I've 8 incoming lines, with 30 extensions.
What I need is if the operator is busy with call nr #1 , the new
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