I am thinking of moving from a traditional PBX to an asterisk box. Many
of my leadership group are skeptical of asterisk. So I was hoping to
find a call center that is currently using this technology that would
not mind spending some time on a conference call to address some
concerns that my team
On Mon, Apr 19, 2010 at 3:06 PM, Ted Foote t...@abscollect.com wrote:
I am thinking of moving from a traditional PBX to an asterisk box. Many of
my leadership group are skeptical of asterisk. So I was hoping to find a
call center that is currently using this technology that would not mind
Ted Foote wrote:
I am thinking of moving from a traditional PBX to an asterisk box. Many
of my leadership group are skeptical of asterisk. So I was hoping to
find a call center that is currently using this technology that would
not mind spending some time on a conference call to address
Hello Ted,
feel free to contact us off-list - we have quite a number, from smallish to
extremely large, with varying degrees of clustering and redundancy, in
nearly any country in the world! :)
l.
2010/4/19 Ted Foote t...@abscollect.com
I am thinking of moving from a traditional PBX to an
Ted,
We've been using Asterisk in-house since 2005, with 100 people
connected. We are a call center, making approx 3000 inbound / outbound
calls per day 6 days a week. We have interfaces to 90 ISDN lines and
SIP providers. We use MOH, voicemail, queues etc etc, and record every
call.
Each agent
Ted
Funnily enough a Call Center we did for Legal Aid just asked to
increase from 40 to 60 seats. This replaced the Nortel - the first big
improvement was ease of configuration.
We have also set up a Directory Inquiry (yes - like 411) that does
40,000 calls per day. Their reason to go
