Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-05 Thread Mark Deneen
On Fri, Nov 5, 2010 at 1:18 AM, Bruce B bruceb...@gmail.com wrote: Chad, You are absolutely right on this one. I had setup the Queue time out for agent set to 15 seconds and retry to 2 seconds. So, I think during those two seconds Asterisk for some crazy reason hits another extension and then

Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-05 Thread Bruce B
Yeah, I think I had it set to 2 seconds and that creates that short ring on another extension. Thanks, On Fri, Nov 5, 2010 at 9:47 AM, Mark Deneen mden...@gmail.com wrote: On Fri, Nov 5, 2010 at 1:18 AM, Bruce B bruceb...@gmail.com wrote: Chad, You are absolutely right on this one. I had

Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-05 Thread Mark Deneen
On Fri, Nov 5, 2010 at 10:38 AM, Bruce B bruceb...@gmail.com wrote: Yeah, I think I had it set to 2 seconds and that creates that short ring on another extension. Thanks, The point was that 14 and 16 are divisible by 2 (evenly) while 15 is not. --

Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-05 Thread Bruce B
Sorry, I am not following. If an extension rings for 15 or 16 seconds and then waits for 2 or three seconds what difference does the being divisible make? Is there something internal to Asterisk that makes the Retry time dependent on Time Out (also known as Ring Time)? P.S. I think the 15

[asterisk-users] Short rings for extensions when part of the Queue

2010-11-04 Thread Bruce B
Hi Everyone, We have three different Queues set to leastrecent strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting

Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-04 Thread Chad Wallace
On Thu, 4 Nov 2010 20:12:54 -0400 Bruce B bruceb...@gmail.com wrote: Hi Everyone, We have three different Queues set to leastrecent strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup

Re: [asterisk-users] Short rings for extensions when part of the Queue

2010-11-04 Thread Bruce B
Chad, You are absolutely right on this one. I had setup the Queue time out for agent set to 15 seconds and retry to 2 seconds. So, I think during those two seconds Asterisk for some crazy reason hits another extension and then comes back to the same extension to ring again. So, I have setup the