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Position Description Invitation to Compete #76-23 – Enterprise Systems Analyst Information Technology, Central Library, 1000 4th Ave., Seattle Regular, FLSA Exempt, Full-Time (40 hours per week) $105,652.80 - $128,412.00 annually The anticipated schedule for this role is Monday – Friday, 8:00 AM – 5:00 PM (PST). Alternative schedules may be considered. Option for hybrid schedule available, with a combination of teleworking and at least two (2) days of on-site work per week. This classification is part of a bargaining unit represented by AFSCME. This position is open to the public and to The Seattle Public Library's employees. Please read the How to Apply section of this bulletin for more information. This recruitment will be open until the position is filled. Online applications that have been submitted with a cover letter and resume in NEOGOV by 5:00 PM on Thursday, October 5, 2023 receive first consideration. Overview The Seattle Public Library’s mission is to bring people, information and ideas together to enrich lives and build community. We view Seattle as a city where imagination and opportunity continue to thrive. Since 1891, we have grown from a single reading room in Pioneer Square to a world-class library system with 27 locations. The Library works every day to foster and support a healthy city and a healthy democracy. We do this work guided by the principles of intellectual freedom, literacy and the love of learning, racial equity, privacy and confidentiality, respect for the community, strong partnerships and innovation. We are an active and committed partner in the City of Seattle's Race and Social Justice Initiative. Library employees are highly regarded by the public for their knowledge, quality of service and caring. As a workplace, we value respectful and transparent communication, partnership and engagement. We are enriched individually and organizationally because of our diversity and growth mindset. We take time to recognize and celebrate the achievements of others. If you share these values and meet the qualifications, the Library invites you to apply for the Enterprise Systems Analyst position. As a member of the Applications Team, part of the Information Technology Department, the Enterprise Systems Analyst will support enterprise applications that represent the diversity and complexity of the Library. Primary responsibilities will focus on M365 including SharePoint Online, the Power Platform, and other communication and collaborations capabilities. A migration to SharePoint Online is being planned, and modernizing our content and business processes will be an emphasis for this role. This position will be responsible for the creation of standard operating procedures, processes, documentation, and investigating/resolving technical issues. The Analyst will work with cross functional project teams and IT colleagues as needed to plan and deliver prioritized commitments. Implementing best practices and driving automation of processes in partnership with stakeholders and customers to improve customer experience is an important aspect of this role. Job Responsibilities - Partner with teammates and provide subject matter expertise in one or more Microsoft 365 services. - SharePoint Online administration and management including site creation, permission management, and performance optimization. - Power Platform experience to include creating complex workflows, user authentication, file transfer, API integration, and user interface configurations. - MS Teams administration including team creation, configuration management, user training and support. - Define business needs (including processes, data capture and workflow) or technical architecture requirements for third party tools and/or business processes. - Provide support for the identification and evaluation of third-party software solutions as part of the procurement process. - Technical ownership of implementation of new third-party tools. - Technical ownership of support and maintenance of third-party software in collaboration with the vendor and other Library technical and business teams. - Reviewing current configurations and standards to identify, design, plan, recommend, and implement improvements. - Writing scripts for automation, reporting, and standardization of operational processes. - Day-to-day operational support to ensure high availability and optimal performance. - Troubleshoots and resolves complex technical problems. - Experience with troubleshooting, problem identification and root cause analysis for developing effective and responsive solutions to business problems. Qualifications - Bachelor's degree in Computer Science, related field, or equivalent experience - 2+ years of experience with at least one of the following: Microsoft SharePoint Online, Microsoft Teams, Microsoft Power Platform - 2+ years technical experience in a systems analyst role designing, configuring, implementing, migrating, and supporting enterprise software services - 2+ years of Power Shell scripting experience Desired Qualifications - ITIL Foundation certification - Microsoft Certifications: Power Platform, Microsoft 365 - Experience with Active Directory - Experience with ShareGate - Creation of standard operating procedures, training documentation, and consultation to team members to improve customer service Additional Information How to Apply Please submit the following items by 5:00 p.m. on Thursday, October 5, 2023 for first consideration. This recruitment will be open until the position is filled. Your application will not be considered if these items are missing or incomplete: 1. Online application with responses to the supplemental questions. 2. A cover letter that describes how your experience and skills align with the job responsibilities and qualifications. Please let us know why you want to do this work. 3. Current resume that summarizes relevant education, experience, knowledge and skills. *Applications that do not include a cover letter, resume, and complete online application will not be considered.* Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews. *Benefits and Salary Information* The full salary range for this position is $105,652.80 - $128,412.00 annually. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans Information about retirement plans can be found at: https://www.seattle.gov/retirement *Additional Information* If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to job.applicati...@spl.org. The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us. Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process.