Pine, with respect, I think you are looking at this in terms of how do we
shoehorn these users into our way of doing things instead of asking what
should the user experience be like?.
In the scenario we are discussing, we have a new user (or even not-so-new
user) sitting in front of a
Hi Kerry,
I agree that this discussion is happening among a small group of
exprerienced people, and research with newbies about their preferred
communication tools would be valuable.
However, I feel that Kiwi offers a friendlier experience than we have now,
is an incremental improvement to the
