Nicolas Michel wrote: > Hi here, > > End users send tickets by mail. The ticket is then created in glpi. > But the ticket is not linked with any hardware (computer or something > else). So, we need to link manually the ticket to an object. From the > ticket pannel (when I'm in), we can only choose the computer by its > name (netbios name indeed) which is really not clear (some letters and > numbers). This is hard to identify the right computer. > Hello, You'll be able to assign a ticket open by email to a computer with GLPI 0.72, by doing a business rules, looking for IP, MAC or FQDN.
Walid. _______________________________________________ Glpi-user mailing list Glpi-user@gna.org https://mail.gna.org/listinfo/glpi-user
