Hello Dennis,
I believe you are looking for an Escalation Procedure. The procedure can
take the form of a flow-chart, a table, or a written document.
The document (in whatever form) is best kept to a single page (it could be a
large page - like a folded 11x17). In the escalation document it
Anyone have a computer outage notification policy they might want to share with
me? I'm looking for wording in regards about who to notify, and when, when
various applications become unavailable (and I guess available too). Things
like after x hours of unavailability, notify CIO. After x
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