Of Jill Jones
Sent: Wednesday, October 27, 2004 11:19 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
Hi Bryan,
The service agreement prices include the AV subscription renewals as well as
service on the components in the ICS bundle
need it.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bill
Sent: Wednesday, October 27, 2004 3:21 PM
To: [EMAIL PROTECTED]
Subject: Re: [SPAM] RE: [IMail Forum] Cross-grade concerns addressed (NEW
SVC AGREEMENT PRICES)
Please bear in mind
PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thursday, October 28, 2004 7:35 AM
Subject: RE: [SPAM] RE: [IMail Forum] Cross-grade concerns addressed (NEW
SVC AGREEMENT PRICES)
Every time I've called -- granted not many -- I've gotten the same tech. ;-)
-Original Message-
From: [EMAIL PROTECTED
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum]Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)
From a 175 employee business prospective: these thingsabout the ICS switch bother me:
1. I work on a fiscal budget of July to June. I've hadno advance warning of the
changes, and have
will no longer be offered
by itself at any price.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Christian Lawson
Sent: Thursday, October 28, 2004 9:26 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
Hello,
Hmm... I have seen on this list many times Ipswitch saying that the $400.00 does not cover their support cost. What this means is that they have NOT sold enough copies It's simple math. Sell more copies and you collect more yearly fees. And, more copies is not directly proportional
Christian Lawson wrote:
If we release twelve major upgrades to IMail between now and October 2005, people who
purchase ICS will get them all, people who have an 'IMail-only' service agreement will
get them all.
Umm, if I'm not mistaken, in the last 6 months all we have gotten is
8.11, 8.12 and
I think it's important to note that IMail has not been discontinued. It
has not reached the end of its life; it is not 'dead'. We
will still be developing IMail; mostly for ICS users, but even those
without ICS who have a service agreement will be able to obtain
these releases. The only
PROTECTED]
Sent: Thursday, October 28, 2004 8:25 AM
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
I think it's important to note that IMail has not been discontinued. It has
not reached the end of its life; it is not 'dead'. We
will still be developing IMail
Of Christian Lawson
Sent: Thursday, October 28, 2004 6:26 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC
AGREEMENT
PRICES)
I think it's important to note that IMail has not been discontinued. It
has not reached
the end of its life; it is not 'dead'. We
: Tuesday, October 26, 2004 9:06 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cross-grade concerns addressed
Has anyone used SmarterMail ? It does not use a database so does that
mean it is using the registry? How solid is it? I am seeing reviews
and
reports on how solid MailEnable
Pepper
- Original Message -
From: Christian Lawson [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thursday, October 28, 2004 8:25 AM
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
I think it's important to note that IMail has not been discontinued
for Ipswitch!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Christian Lawson
Sent: Thursday, October 28, 2004 6:26 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
I think it's important to note
Jill: You are spinning out of control. You don't understand or refuse to
acknowledge the issue here. When our current SAs run out, we are out of
luck unless we cross-grade. We can't renew our SAs for the IM standalone!!!
-
Tom Pepper
Sharp Communication, Inc.
3403 Governors Drive
Title: Getting facts on this straight before speaking to boss
Jill,
Just a suggestion, but "many of the concerns"
posted have been about price and Ipswitch's choice of tactics, not crossgrading.
I'd take replies like this off list. Otherwise it looks like your blowing off or
ignoring the
PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed
My understanding of service agreement is
getting all minor updates and at least one major update during the service
agreement period. And that was my reason for purchasing service
agreement. My service agreement is going to run
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Langston,
CaleSent: Wednesday, October 27, 2004 7:33 AMTo:
'[EMAIL PROTECTED]'Subject: RE: [IMail Forum] Cross-grade
concerns addressed
If this new ICS
package is running on a version of IMail we currently have a service agreement
for how can t
to post here in good faith while getting personally flamed.
Thanks,
Jill
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Bryan E. Martin
Sent: Tuesday, October 26, 2004
5:39 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT
PROTECTED]Subject: RE: [IMail Forum] Cross-grade
concerns addressed (NEW SVC AGREEMENT PRICES)
Hi
Bryan,
The service agreement
prices include the AV subscription renewals as well as service on the
components in the ICS bundle (which in the case of the ISP/EDU bundle is
IMail, KWM
here in good faith while getting personally flamed.
Thanks,
Jill
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Bryan E. Martin
Sent: Tuesday, October 26, 2004
5:39 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT
Tolmachoff
Engineer/Consultant/Owner
eServices For You
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Jill Jones
Sent: Wednesday,
October 27, 2004 11:19 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT
Jill Jones wrote:
What I would be curious to know is
1) Since that $3,995 number includes subscription for unlimited
Symantec AV, would it be more palatable to have two tiers for the ISP
bundles perhaps a 1,000 user level and an unlimited level? This
would substantially drop the cost of the
:
[EMAIL PROTECTED]Subject: RE: [IMail Forum] Cross-grade
concerns addressed (NEW SVC AGREEMENT PRICES)
Hi
Bryan,
The service agreement
prices include the AV subscription renewals as well as service on the
components in the ICS bundle (which in the case of the ISP/EDU bundle
JonesSent: Wednesday, October 27, 2004 2:19 PMTo:
[EMAIL PROTECTED]Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
Hi
Bryan,
The service
agreement prices include the AV subscription renewals as well as service
To: [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 2:19 PM
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
Hi Bryan,
The service agreement prices include the AV subscription renewals as well as
service on the components in the ICS bundle (which
At 10:02 PM 10/26/2004 -0700, you wrote:
So I think it is safe to say that Ipswitch made the decision to do this,
knowing that they would abandon 90% of their customers, and are sticking
by that decision.
Mustang Software aka WildcatBBS did the same thing to their customers in
1996 (well, sort
As I stated in my report, I feel a 2 tier SA would be best. First SA is
for upgrades/updates and would say $250 per year. A support SA would be
say $750 per year.
I'd go a step further:
[1] Service Agreement with upgrades/updates (perhaps $250/year; could be
more if needed to cover costs), no
2) If we were to continue to offer a stand-alone Service Agreement
for
IMail, what would be a fair price for such an agreement? Please bear in
mind that the current $495 does not cover our Support costs, let alone our
Development costs.
Jill,
Thanks for bearing with us here!
The $495 is a
Stick with the original plan and many would probably be very happy.
They don't want you to be happy -- they want you to move on.
per David Karp:
I encourage all of you to download and evaluate ICS. If it doesn't meet
your needs, I wish you success with a product that does.
They have made it
Title: Getting facts on this straight before speaking to boss
1) If we were to continue to offer a stand-alone Service Agreement for
IMail, what would be a fair price for such an agreement? Please bear in
mind that the current $495 does not cover our Support costs, let alone our
-
From: Jill Jones [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 11:19 AM
Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES)
Hi Bryan,
The service agreement prices include the AV subscription renewals as well
as
service
I agree with you, Bill. When I saw that statement, arrogance was the
first thing that came to mind. That's what the marketing department thinks
of us.
Tom
--
|
| They don't want you to be happy -- they want you to move on.
|
| per David Karp:
|
| I encourage all of you to download and
] [mailto:[EMAIL PROTECTED]
On Behalf Of Jill Jones
Sent: Wednesday, October 27, 2004
1:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)
Hi Bryan,
The service agreement prices include the
AV subscription renewals as well as service
Froma 175 employee business prospective:
these things about the ICS switch bother me:
1. I work on a fiscal budget of July to June.
I've had no advance warning of the changes, and have no way to budget for the
upgrade prices even if I did want it. My price going from $495 to $2495 ... 5x
by product of the
forum is the occasional healthy and humorous spat between
participants.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jill
JonesSent: Wednesday, October 27, 2004 2:19 PMTo:
[EMAIL PROTECTED]Subject: RE: [IMail Forum] Cross-grade
concerns addressed (NEW SVC AGREEM
a product (and company) that will suit my needs.
Craig
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Pepper
Sent: Wednesday, October 27, 2004 3:12 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
Mustang is not around, but they sold there Wildcat System to Santronics.
http://www.santronics.com
We have been using this product since 1988 with excellent results.
Yes, but at a huge loss to the owners of Mustang and much to Santronics
gain. I did pay Santronics once for the upgrade ($50 I
27, 2004 1:18 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)
Froma 175 employee business prospective: these things
about the ICS switch bother me:
1. I work on a fiscal budget of July to June. I've had
no advance warning
it.
-Original Message-From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Bryan E.
MartinSent: Wednesday, October 27, 2004 3:09 PMTo:
[EMAIL PROTECTED]Subject: RE: [IMail Forum] Cross-grade
concerns addressed (NEW SVC AGREEMENT PRICES)
I like IMail. I would
Jill,
I'm going to take a bit of a counterpoint here to most of the other
posters in this thread.
Question 1: I simply would not consider the product at this price
point. ICS is not my market and likely never will be; with A/V or
without. The projects I have required groupware on are so
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Bryan E.
Martin
*Sent:* Tuesday, October 26, 2004 5:39 PM
*To:* [EMAIL PROTECTED]
*Subject:* RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC
AGREEMENT PRICES)
Jill,
I received
*
1) Since that $3,995 number includes subscription for unlimited Symantec
AV, would it be more palatable to have two tiers for the ISP bundles
perhaps a 1,000 user level and an unlimited level? This would substantially
drop the cost of the renewal (I cant give numbers, as I dont have
-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of Scott Fisher
Sent: Wednesday, October 27, 2004 1:18 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cross-grade concerns addressed (NEW SVC
AGREEMENT PRICES)
From a 175 employee business
prospective: these things about
Please bear in mind that the current $495 does not cover our Support costs
Jill,
You're asking us to assume that your support department is being run both
efficiently and cost effectively, and that's a pretty big stretch.
Bill
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
while simultaneously knowing that there won't be any. Also, the strong
impression was made that the collaboration stuff would be an add-on.
Not just a strong impression. Jill stated it as fact when you look at
her emails in their entirety and she implied it again as recently as 10
days prior
into play?
John Tolmachoff
Engineer/Consultant/Owner
eServices For You
-Original Message-
From:[EMAIL PROTECTED]:[EMAIL PROTECTED] OnBehalf Of Scott Fisher
Sent:Wednesday, October 27, 20041:18 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum]Cross-grade concerns addressed
PROTECTED] On
Behalf Of Jill Jones
Sent: Wednesday, October 27, 2004
1:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)
Hi Bryan,
The service agreement prices include the
AV subscription renewals as well as service
orporate world, more
than two months notice is what I am asking for. 6 months notice is not always
enough.
- Original Message -
From:
John Tolmachoff (Lists)
To: [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 3:53
PM
Subject: RE: [IMail Forum] Cross-grade
concern
.
John Tolmachoff
Engineer/Consultant/Owner
eServices For You
-Original Message-
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Scott Fisher
Sent: Wednesday,
October 27, 2004 3:03 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum]
Cross-grade concerns addressed
-
[EMAIL PROTECTED] On Behalf Of Martin Schaible
Sent: Wednesday, October 27, 2004 3:29 PM
To: John Tolmachoff (Lists)
Subject: Re: [IMail Forum] Cross-grade concerns addressed (NEW SVC
AGREEMENT
PRICES)
Hi John,
Ipswitch did not confirm, that *major* upgrades for IMail will be
available
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bill
Sent: Wednesday, October 27, 2004 3:21 PM
To: [EMAIL PROTECTED]
Subject: Re: [SPAM] RE: [IMail Forum] Cross-grade concerns addressed (NEW
SVC AGREEMENT PRICES)
Please bear in mind that the current $495 does not cover our Support costs
JTL
JTL -Original Message-
JTL From: [EMAIL PROTECTED]
JTL [mailto:[EMAIL PROTECTED] On Behalf Of Jill
JTL Jones
JTL Sent:Wednesday, October 27, 200411:19 AM
JTL To: [EMAIL PROTECTED]
JTL Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT
PRICES
, 2004
1:41 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)
Personally, I think we've
called support three times in 4 years of being a customer because this list
provides quicker response. The ONLY reason we have paid for the SA
I hope that this post will address many of the concerns I have read on the
forum yesterday and today in regards to crossgrading from IMail to ICS.
While your post is appreciated, only a very small percentage of the posts
were concerns about crossgrading that are addressed here. Almost all the
Title: Getting facts on this straight before speaking to boss
I am sure that at some point you will no longeroffer
updates to the current IMail product.
Since 8.13 is the current version, and as you stated
8.14,8.15 etc may be forthcoming, Can I make a suggestion that you
extend all current
Title: Message
Jill,
With
all due respect, your use of the term "crossgrade" is a matter of opinion.
You've simply surrounded Imail with new features and this is what we're upset
about. This blocks us from receiving future upgrades to Imail (version9,
10 11...). IPSwitch has simply cut off
.
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Mike Odryna
Sent: Tuesday, October 26, 2004
3:43 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]
Cross-grade concerns addressed
I am sure that at some point you will no
longeroffer updates to the current IMail product
To fix this situation, you need to offer IMail as a baseline
package, by itself, with no add-ons, at a price comparable to
what it was. If you are losing money at the current pricing
level, just say so, and raise the prices to a point where
money will not be lost.
Not more again!
Title: Getting facts on this straight before speaking to boss
Jill,
I received a PowerPoint presentation from
Renee Breckenridge, my new account manager, which also gave the ICS Annual
Renewal fees (new service agreement fees). They were as follows:
STANDARD EDITION:
25 Users $375
out even before seeing any major upgrade from
Ipswitch. Man, this sucker punch is hurting me
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bryan E.
MartinSent: Tuesday, October 26, 2004 5:11 PMTo:
[EMAIL PROTECTED]Subject: RE: [IMail Forum] Cross-grade
concerns addressed
and then to 8.1x.
From:[EMAIL PROTECTED]:[EMAIL PROTECTED] OnBehalf Of Mike Odryna
Sent: Tuesday, October 26, 20043:43 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum]Cross-grade concerns addressed
I am sure that at some point you will nolonger offer updates to the current IMail
] På vegne av Markus Gufler
Sendt: 26. oktober 2004 23:14
Til: [EMAIL PROTECTED]
Emne: RE: [IMail Forum] Cross-grade concerns addressed
To fix this situation, you need to offer IMail as a baseline
package, by itself, with no add-ons, at a price comparable to
what it was. If you are losing money
Jill Jones wrote:
Getting facts on this straight before speaking to boss
If you have
a current Service Agreement
for IMail or IIM, and are not interested in crossgrading to ICS, you
will
receive service for the life of your SA. This means that when we
release
software updates,
Of
MattSent: Tuesday, October 26, 2004 6:36 PMTo: Mike
OdrynaSubject: Re: [IMail Forum] Cross-grade concerns
addressed
Jill Jones wrote:
If you have a current
Service Agreement for IMail or IIM, and are not interested in crossgrading to
ICS, you will receive service for the life
Title: Getting facts on this straight before speaking to boss
Jill,
That's for the clarification on the "cross grade"
Another issue with this whole cross grade is IPSwitch forcing
options that people have to pay for whether they use them or not. NO other email
package midrange or highend
snip
Microsoft has been criticized for forcing you to use a product that
would eliminate the competition. Internet Explorer versus Netscape how
about (Symantec versus. Declude)
/snip
Ipswitch has confirmed that the 'delivery' application' (i.e. sendname) hook
will remain in ICS.
Declude and
Count me in, I already called Smarteremail and tested it - their Imail
coversion wizard worgs great
PV
- Original Message -
From: Travis Rabe [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tuesday, October 26, 2004 6:05 PM
Subject: RE: [IMail Forum] Cross-grade concerns addressed
Like I said, IPSwitch better start doing some damage control.
I think the fact that they have not after 250+ negative posts and
virtually
no positive posts speaks for itself.
If they weren't expecting this, they would have done damage control
already
-- Roger Greene (president of Ipswitch;
Hi,
I'm not sure, if this 250 posts have any influence at all. Our Community represents
only
some of the IMail Customers and Ipswitch partners. The big mass of customers is silent
and/or still not informed what's going on here.
I think, that Ipswitch will push the new concept without watching
Like I said, IPSwitch better start doing some damage control.
I think the fact that they have not after 250+ negative posts and virtually
no positive posts speaks for itself.
If they weren't expecting this, they would have done damage control already
-- Roger Greene (president of Ipswitch;
] Cross-grade concerns addressed
Like I said, IPSwitch better start doing some damage control.
I think the fact that they have not after 250+ negative posts and virtually
no positive posts speaks for itself.
If they weren't expecting this, they would have done damage control already
-- Roger
: Bill Foresman [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tuesday, October 26, 2004 8:51 PM
Subject: RE: [IMail Forum] Cross-grade concerns addressed
I'm quite sure they did expect this kind of response from the active list
users. We tend to solve our own problems without using their support
: [IMail Forum] Cross-grade concerns addressed
Like I said, IPSwitch better start doing some damage control.
I think the fact that they have not after 250+ negative posts and virtually
no positive posts speaks for itself.
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List
typically get close to 50% off list.
-Jay
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Reinhardt
Sent: Tuesday, October 26, 2004 9:06 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cross-grade concerns addressed
Has anyone used
Message -
From: Bill Foresman [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tuesday, October 26, 2004 8:51 PM
Subject: RE: [IMail Forum] Cross-grade concerns addressed
I'm quite sure they did expect this kind of response from the active
list
users. We tend to solve our own problems without
Indeed. I attended an Ipswitch marketing session in Irvine today. After
speaking with the team there, it appeared that the move was planned and
they
were prepared (braced?) for the possible backlash. The demo
unfortuneately,
was not complete and some features could not be shared with us due
So I think it is safe to say that Ipswitch made the decision to do this,
knowing that they would abandon 90% of their customers, and are sticking
by that decision.
Mustang Software aka WildcatBBS did the same thing to their customers in
1996 (well, sort of... very long story). That was why we
]
Subject: Re: [IMail Forum] Cross-grade concerns addressed
So I think it is safe to say that Ipswitch made the decision to do
this,
knowing that they would abandon 90% of their customers, and are
sticking
by that decision.
Mustang Software aka WildcatBBS did the same thing to their customers
78 matches
Mail list logo
