Hi, The problem is ineptness on the part of Ipswitch to 1) handle tech support adequately, 2) Peddling upgrades with more problems than earlier versions and 3) a general lack of responsive to the needs of the customer.
This list hasn't solved any of those issues, only work arounds. Now that is good, but it would be better is Ipswitch could have some resolution to 1, 2 and 3. The list can't solve those issues. I have an un-resolved issue from 7 months ago, still an open ticket with them as far as I'm concerned...so, I work around it, but it's not fixed. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Friday, January 25, 2002, 6:27:02 PM, you wrote: RC> I thank you for the compliment "Noble". Thanks! RC> At least you are now praising the number of years you RC> have used the product RC> Who is flaming who? Lets talk about how we can fix the RC> problems and not about one other. >>From someone who has been in the business for about RC> the same number of years. Your knowledge and experience RC> then could be well used by this group. RC> Post the problem! Lets help find a solution! RC> Thanks again. RC> Ron RC> ----- Original Message ----- RC> From: "andyb@thumpernet" <[EMAIL PROTECTED]> RC> To: "Ron Covington" <[EMAIL PROTECTED]> RC> Sent: Friday, January 25, 2002 12:27 PM RC> Subject: Re[2]: [IMail Forum] iMail is extremely stable >> Hi, >> >> How noble of you. That's gotta be one of the most arrogant statements >> I've ever seen on the net. >> >> I've been in the computer biz 15 years, 7 starting and running Internet >> services. I have neither lack of work or knowledge. >> >> This being an Imail list, me being a 7 year customer with their product >> and holder of a current service contract, I believe I have the right to >> call it the way I see it. >> >> I think your flaming comment lowers you to the level you accuse others >> of. >> >> Thanks, >> Andy Baldwin >> >> [EMAIL PROTECTED] >> http://www.thumpernet.com >> 315-282-0020 >> >> Friday, January 25, 2002, 11:12:28 AM, you wrote: >> >> RC> You have to realize that this group of individuals have more time >> RC> on there hands to bash the product, and not enough time to make >> RC> the product work within there given enviornment. >> >> RC> Let them bash! >> >> RC> It is us that have taken the time to make the product work, and have RC> no >> RC> problems with tech-support and/or customer service reps at Imail; it >> RC> is them that we will eventually replace after their companies have let >> RC> them go for lack of work and knowledge. >> >> RC> Ron >> >> RC> ----- Original Message ----- >> RC> From: "Robert Stull" <[EMAIL PROTECTED]> >> RC> To: <[EMAIL PROTECTED]> >> RC> Sent: Friday, January 25, 2002 9:20 AM >> RC> Subject: RE: [IMail Forum] iMail is extremely stable >> >> >> >> >> >> >> >> In reply to 24 Jan message from [EMAIL PROTECTED]: >> >> >> >> >>Isn't this an IMail discussion group? Why are people >> >> who've quit using >> >> >>IMail posting messages to the group? >> >> >> >> >I wonder about that too. If they aren't running IMail >> >> >anymore, why are they still on this list? It's not >> >> >like it is a low volume list that can easily be >> >> >forgotten. >> >> >> >> Actually I think its kinda neat that they hang around to >> >> listen to guys like Scott, Len and (once-upon-a-time) Dusty. >> >> I belong to a couple of other lists for messaging and ISPs >> >> and the IMail forum has been recommended there (and in a >> >> couple of newsgroups) as a place to get good general info on >> >> how to run a mailserver. >> >> >> >> >Not to mention that it seems kind of rude to bash a >> >> >product on their own mailing list. >> >> >> >> Agreed. But at the same time most never tell why they go, so >> >> at least I can find out here. >> >> >> >> > >> >> >-Scott >> >> >> >> >> >> Bob >> >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> >> to be removed from this list. >> >> >> >> An Archive of this list is available at: >> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >> >> >> >> RC> Please visit http://www.ipswitch.com/support/mailing-lists.html >> RC> to be removed from this list. >> >> RC> An Archive of this list is available at: >> RC> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> An Archive of this list is available at: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> RC> Please visit http://www.ipswitch.com/support/mailing-lists.html RC> to be removed from this list. RC> An Archive of this list is available at: RC> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
