On Sun, 24 Sep 2000 [EMAIL PROTECTED] wrote:
:~Mandrakesoft taking over support is good new for all of us, Dennis! The
:~MacMillan support did less than nothing for me--it wasted my time and effort.
:~ [I had bought the 7.0 Deluxe with e-mail support from Linuxcare.] This kind
:~of
I bought a boxed set. did not get the help I asked for.
peter bunce
Denis Havlik wrote:
On Wed, 20 Sep 2000 [EMAIL PROTECTED] wrote:
:~unfortunately you only get support when you buy their boxed sets, well i got
:~mine out of a magazine for linux so i get no support what so ever from
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Peter Bunce
Sent: Saturday, September 23, 2000 10:12 AM
To: [EMAIL PROTECTED]
Subject: Re: [newbie] Tech Support from Macmillan -- Personal Inquiry
I bought a boxed set. did not get the help I asked
Mandrakesoft taking over support is good new for all of us, Dennis! The
MacMillan support did less than nothing for me--it wasted my time and effort.
[I had bought the 7.0 Deluxe with e-mail support from Linuxcare.] This kind
of experience can only hurt Linux Mandrake's reputation and
on the list.
Fritz
- Original Message -
From: Denis Havlik [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Friday, September 22, 2000 10:08 AM
Subject: Re: [newbie] Tech Support from Macmillan -- Personal Inquiry
On Wed, 20 Sep 2000 [EMAIL PROTECTED] wrote:
:~unfortunately you only get
Dear friends:
What has your experience been like with Linux-Mandrake, i.e. Macmillan's
free guaranteed email tech support?
I have been using Linux for nearly two years and have supported it
financially by purchasing its CD's. I began with Red Hat's 5.2 Power
Pack (or whatever it was called
I've only used their support once and got a timely and very helpful
response.
I am by now an "old hand" :-) at installing, configuring and
reinstalling my Linux, etc. But even for an "old hand", it would seem
that 2 incidents are just not enough. For a newbie, this is, I believe,
terribly
Dear Larry:
I basically agree with your point about the economics involved. I do
understand the need for limited free tech support.
You bring up a good point when you mention that Macmillan/Mandrake would
have to charge $100-$150 per box in order to provide adequate free tech
support to
So, why not offer LM 7.1 at the current price (around $50) and add the
option of a package deal on free email support for a certain period of
time beyond that, i.e. $50 to $75 for 30 or 60 days of serious tech
support, at least as it concerns installation issues and helping the
newbie get
Dear Larry:
I basically agree with your point about the economics involved. I do
understand the need for limited free tech support.
You bring up a good point when you mention that Macmillan/Mandrake would
have to charge $100-$150 per box in order to provide adequate free tech
support to
Wednesday, September 20, 2000 10:14 AM "Larry Marshall"
[EMAIL PROTECTED] said:
... Linux is preadapted to an approach of slow,
methodical learning.
... If people would deal with the basics
first they'd
have far fewer questions and become far
On Wed, 20 Sep 2000, you wrote:
When I first bought Mandrake Linux and I was having problems. I had registered
with them. I had send in for a Support through e-mail and they didnt give me
any direct answer to my problems. They referred me to a web page and to enlist
myself with the [EMAIL
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