[otrs] Error while sending emails via OTRS

Hello Everyone, We have OTRS 3.3.5 running over CentOS release 6.5 server, the system was running smoothly for a long time, but suddenly we are not able to send emails. We are getting the below error: Error Message: Impossible to send message to: mserg...@gmail.com . Backend ERROR: OTRS-CGI-10

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

Thanks Renee. Thanks //M Sent from my Galaxy Note On Nov 19, 2014 1:19 PM, Renee B otrs.l...@perl-services.de wrote: Hi, On 19.11.2014 12:14, Muhammad El-Sergani wrote: Hello everyone, We wanted to upgrade our 3.1.21 to 3.3.10. Any intermediate upgrades required first? Yes, you

[otrs] Upgrading from 3.1.21 to 3.3.10

Hello everyone, We wanted to upgrade our 3.1.21 to 3.3.10. Any intermediate upgrades required first? Thanks //M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Disable Customer automatically added to Cc

Dears, I would like to disable the Customer automatically added to Cc feature on OTRS v3.1.11, any pointers please? Thanks //M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Disable Customer automatically added to Cc

Thanks Norihiro, appreciated. Thanks //M On Sun, May 19, 2013 at 3:56 PM, Norihiro Tanaka tana...@intellilink.co.jpwrote: Hi Muhammad, Set Ticket::Frontend::ComposeAddCustomerAddress to '0' in Config.pm. Regards, Norihiro On Sun, 19 May 2013 14:05:32 +0200 Muhammad El-Sergani mserg

Re: [otrs] Problem with Postmaster filters (?)

somewhere that perl sometimes expects the @ to be seomthing else. ** ** -- /Sune T. ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* 27. november 2012 15:20 *To:* User questions and discussions about

[otrs] No way to order tickets on the Dashboard by last activity time?

Dear list, We're currently using OTRS 3.1.11. Before that we used to have 3.0.1 and had a package called HammerQueueView installed which was responsible for sorting tickets viewed on the Dashboard by last action time/date. I'm sure you are all aware of this. And of course due to the change in

[otrs] Problem with Postmaster filters (?)

Hi all, I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters. We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following

Re: [otrs] Problem with Postmaster filters (?)

Forgot to mention that we do not use *Stop after match*, is it needed here? Thanks //M On Tue, Nov 27, 2012 at 4:20 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails

Re: [otrs] how to save e-mails as draft?

Good question, was wondering about the same. Thanks //M On Thu, Oct 11, 2012 at 11:53 AM, 松浦健時 qsotrs.2...@gmail.com wrote: Hi All, I am using OTRS Helpdesk 3.1.10 Does anyone know how to save e-mails as draft? I searched in the mailing list archive, but I couldn't the answer. Thanks,

Re: [otrs] OTRS connected to existing CRM plattform

Not an expert on OTRS here, but sure yes! :) I believe it's well documented in the Admin Guide(?). Thanks //M On Sat, Oct 6, 2012 at 6:48 PM, Jean BROW everyday...@gmail.com wrote: Hi, Our agents have an problem that they need to have a browser window with OTRS open in additional to

Re: [otrs] Query regarding CustomerTicketMessage

Hi Abdul, OTRS will fetch emails based on what's in the crontab for the user otrs. By default that value is 10 minutes. You should configure OTRS to fetch emails from your email inbox, select the connection type and port, and once the cronjob's time is reached, OTRS will fetch that email and

Re: [otrs] Mysql Help

I vote for Generic Agent as well. Works very good. Thanks //M On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero alv...@gridshield.netwrote: Hello Andrew, I believe it is better to do it through the Generic Agent Interface, since there are more than one database table involved into ticket

Re: [otrs] Responses when creating new e-mails

Hello, Please check this: https://www.youtube.com/watch?v=1B8mZ9Ku_bA It's for Telephone tickets but could be manipulated for Email tickets as well. In our company, we've done it for Email tickets, and allowed a drop down list of different templates - let me know if you would find that useful

Re: [otrs] iPhone app

Hi all, I too am finding the iPhone app to be somehow limited on features and options. Thanks //M On Mon, Aug 27, 2012 at 2:32 PM, Christophe SUIRE christophe.su...@openevents.fr wrote: Hello otrs list, Is it possible to upload a file (photo) to a ticket in the iPhone app ? because we

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

not to me (and Renée Bäcker welcomes patches... ) So the packages are also for download on the github repository; which would be the go-to place to find them: https://github.com/mwb/RichTextEditorTweaks/downloads -- Mike On Thu, Jul 26, 2012 at 6:29 PM, Muhammad El-Sergani mserg...@gmail.com

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

No, let me try that. Sent from my iPhone On Jul 26, 2012, at 9:23 AM, Marco Vannini marco.vann...@gmail.com wrote: You tried to clean all browser cache ? On Thu, Jul 26, 2012 at 2:59 AM, Muhammad El-Sergani mserg...@gmail.comwrote: Not the answer I was hoping to hear but I guess you're

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Nothing happens... Sent from my Galaxy Tab On Jul 26, 2012 12:29 PM, Muhammad El-Sergani mserg...@gmail.com wrote: No, let me try that. Sent from my iPhone On Jul 26, 2012, at 9:23 AM, Marco Vannini marco.vann...@gmail.com wrote: You tried to clean all browser cache ? On Thu, Jul 26

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Hi all, Ok, so funnily I downgraded to OTRS 3.1.1 and still have the same issue. Can anyone confirm if the package on OPAR is broken or has issues?! Thanks //M On Thu, Jul 26, 2012 at 4:09 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Nothing happens... Sent from my Galaxy Tab On Jul

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Just did so and something is funny actually... There is one or two lines difference. I copied and pasted to my system and now things are back to normal. Thanks //M On Thu, Jul 26, 2012 at 5:53 PM, Bernd Backhaus be...@stylebites.de wrote: Am 26.07.2012 17:30, schrieb Muhammad El-Sergani

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Guys, any help please? I'm sorry to bother you but currently I'm looking at downgrading the system back to 3.1.1 as my only option. Thanks //M On Tue, Jul 24, 2012 at 5:18 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, I think I need your urgent help here. I just upgraded from

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Not the answer I was hoping to hear but I guess you're right :) Sent from my Galaxy Tab On Jul 26, 2012 1:22 AM, David Boyes dbo...@sinenomine.net wrote: Sounds like your best option right now. ** ** Lesson to be learned: NEVER use your production server to test a new release. VMWare

[otrs] RichTextEditor stopped working after upgrade to 3.1.7

Hi all, I think I need your urgent help here. I just upgraded from 3.1.1 to 3.1.7 and my RichTextEditorTweaks package stopped working. I tried re-uploading and re-installing but it just won't show up when I go to create a new email. Appreciate your quick support on this. Thanks //M

Re: [otrs] MyHammerQueueViewByCustCont and OTRS 3.1.1

to 3.1 to leverage the new DynamicFields. This is not very difficult to do but it does take some work. -- Mike On Sat, Feb 18, 2012 at 15:08, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? If not, (and I

Re: [otrs] No Config option found for view mode ], took Medium instead!

Upgrade OTRS 3.1.x :) Sent from my iPhone On May 31, 2012, at 5:25 PM, Amit Sharma amit_...@yahoo.com wrote: Please Help! Thanks and Regards, *Amit Sharma* *From:* Amit Sharma amit_...@yahoo.com *To:* OTRS Forum otrs@otrs.org *Sent:* Monday, 16 April 2012 12:37 PM *Subject:* Re: No Config

Re: [otrs] [otrs Ordering tickets in the DashBoard

Hello, Can I do the same but sort by Last Response Time? Thanks //M On Tue, May 22, 2012 at 4:37 PM, Alvaro Cordero alv...@gridshield.netwrote: Hello Wagner, Yes there is, you can use the Configuration for you dashboard by looking for Dashboard, then Choose FrontEnd::Agent::Dashboard,

Re: [otrs] Send email using templates

predefined in the URL. Steve On 2 May 2012 10:56, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, Any thoughts on the below? Thanks //M On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, I'd like to have the option of having more than one

Re: [otrs] Send email using templates

Hi all, Any thoughts on the below? Thanks //M On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, I'd like to have the option of having more than one template when sending out new emails. I understand this is possible for responses only

[otrs] Set DNS to OTRS directory

Hi all, I know this is more of an HTTPD question, rather than OTRS - or so I believe. But I think you are more than capable of replying back with the answer in no time. We used to call our OTRS server using the server IP, and not that currently the server holds nothing but OTRS in the default

Re: [otrs] Set DNS to OTRS directory

to helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't give you an example right now as I am at a client site but I can get that to you in about 3 hours or so (if nobody else replies here). Sent from my iPhone. On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani mserg...@gmail.com wrote

Re: [otrs] Set DNS to OTRS directory

+SetupEnv Order allow,deny Allow from all /Location ** ** I hope this will help you to configure your HTTPD server. * * *Kind regards,* *Juan Clavero Almirón* ** ** *De:* Muhammad El-Sergani [mailto:mserg

[otrs] Send email using templates

Hi all, I'd like to have the option of having more than one template when sending out new emails. I understand this is possible for responses only, but not for new emails. Our OTRS is used for bidirectional communication with customers and suppliers, meaning, it's not just used to receive

Re: [otrs] API call protocol/way to connect to OTRS?

Another idea would be to check the database for the username, passwords and validity. If all checks out through your other system's login, user could be granted access, otherwise no. Sent from my iPad On Apr 18, 2012, at 9:54 AM, Andy Wodfer wod...@gmail.com wrote: Thanks for all your help so

Re: [otrs] Delete automated emails, not just ignore them

: Hello Muhammad, add in the filters: Header: X-OTRS-Ignore Value: yes But be careful: Every Mail that matches will be deleted. I use this functionality in OTRS 2.47. Greets Peter Am 05.03.2012 23:49, schrieb Muhammad El-Sergani: Hello all, I have some customers who tend to send back

[otrs] Delete automated emails, not just ignore them

Hello all, I have some customers who tend to send back the annoying Thank you for contacting us. This is an automated response. message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened. I need OTRS to automatically

Re: [otrs] website otrs.org no more reachable without www prefix

Works fine here. Thanks //M On Tue, Feb 28, 2012 at 5:50 PM, Thomas Mueller tho...@chaschperli.chwrote: hi noticed http://otrs.org is not working anymore. you need to enter http:// www.otrs.org. maybe this change was not inteded? - Thomas

Re: [otrs] RichTextEditorTweaks for OTRS3.1.1

Hi all, Any one has other ideas for the same? Rich text editor tweaks are important for us, since we work around with tables etc... Thanks //M On Sat, Feb 18, 2012 at 3:23 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi, I've upgrade from 3.0.11 to 3.1.1 and now RichTextEditorTweaks

Re: [otrs] RichTextEditorTweaks for OTRS3.1.1

February 2012 08:06, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, Any one has other ideas for the same? Rich text editor tweaks are important for us, since we work around with tables etc... Thanks //M On Sat, Feb 18, 2012 at 3:23 PM, Muhammad El-Sergani mserg...@gmail.comwrote

Re: [otrs] RichTextEditorTweaks for OTRS3.1.1

Hi Michael, Just wanted to let you know that your work is much appreciated! Got the new package installed and all is working great! Hopefully we get something to sort tickets in the Dashboard by the last contact time sometime soon :) Thanks //M On Sun, Feb 26, 2012 at 9:12 PM, Michiel Beijen

Re: [otrs] MyHammerQueueViewByCustCont and OTRS 3.1.1

difficult to do but it does take some work. -- Mike On Sat, Feb 18, 2012 at 15:08, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? If not, (and I know that most packages from OPAR need OTRS 3.0.x), does anyone

[otrs] RichTextEditorTweaks for OTRS3.1.1

Hi, I've upgrade from 3.0.11 to 3.1.1 and now RichTextEditorTweaks doesn't work, due to the framework upgrade. Has anyone got this to work? Or can I have the same functions allowed from within OTRS itself? Thanks //M - OTRS

[otrs] QueueView in OTRS 3.1.1

Hi all, After the upgrade from 3.0.11 to 3.1.1, going to QueueView then clicking on any Queue doesn't show the tickets within. The only way to show those tickets is to go to the ticket and press on its Queue from the side bar. Can anyone help with this? Thanks //M

[otrs] MyHammerQueueViewByCustCont and OTRS 3.1.1

Hi all, Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? If not, (and I know that most packages from OPAR need OTRS 3.0.x), does anyone know how to tweak the system or the package(s) to make it work? Thanks //M

Re: [otrs] How to migrate from one server to the other

Just did the migration using the backup.pl script, so far so good and everything looks great! Anything else missing to be done? :) Thank you all! Thanks //M On Tue, Feb 7, 2012 at 8:47 AM, Michiel Beijen michiel.bei...@gmail.comwrote: Hi Rob, On Sun, Feb 5, 2012 at 02:09, Robinson

Re: [otrs] How to migrate from one server to the other

Rob, Ugo, Thank you very much. I'm not expecting any issues, let's see how things go next week. Thanks //M On Sun, Feb 5, 2012 at 3:09 AM, Robinson Mitchell rmitch...@p3isys.comwrote: Muhammad: Because OTRS has almost all of its configuration info in the database you can simply install

[otrs] How to migrate from one server to the other

Dear list, Can anyone quickly highlight how could I fully migrate a running system to another one? It's required to have a clean system up and running first (OS level) then migrate OTRS from the old one to the new one. Appreciate your help guys. Thanks //M

[otrs] Access via IMAP, does it delete emails from the server

Hi all, Does using OTRS to access emails via IMAP, delete them from the mail server? If yes, is there anyway to keep them there? Thanks //M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] MyHammerQueueViewByCustCont not working on OTRS 3.0.11

Hi all, Has anyone tried installing the MyHammerQueueViewByCustConthttp://98.124.178.145/otrs/index.pl?Action=AdminPackageManager;Subaction=View;Name=MyHammerQueueViewByCustCont;Version=2.1.0 package on OTRS 3.0.11? I have two systems: 1. OTRS 3.0.9 upgraded to 3.0.10 then 3.0.11 with

Re: [otrs] [ Suddenly my OTRS 3.0.11 stopped to get emails automatically. Everything looks like ok. ]

Also try restarting your OTRS service. Sent from my iPad On Jan 18, 2012, at 4:15 PM, Leonardo Certuche leonardo.certu...@itconsultores.com.co wrote: Hello, Run /opt/otrs/bin/Cron.sh restart otrs and see if that makes it work again On 18 January 2012 09:12, Diego F. f.d1...@gmail.com wrote:

Re: [otrs] ticket # in header not subject ?

I think what *ipguy* is asking about, is how to force OTRS to always know which follow up is for which ticket number. And of course one can *not*totally rely on the ticket number in the subject header. You could configure OTRS to run more checks, such as those on the in-reply-to header, this

Re: [otrs] Ticket::Hook location

U're most welcome :-) Thanks.. //M On Dec 15, 2011, at 2:37 PM, Ugo Bellavance u...@lubik.ca wrote: On 2011-12-14 15:38, Muhammad El-Sergani wrote: Hi, Go to Ticket - Core::Ticket then change value for Ticket::SubjectFormat Ah, now I see why I couldn't find anything... it is not available

Re: [otrs] Ticket::Hook location

Hi, Go to Ticket - Core::Ticket then change value for Ticket::SubjectFormat Thanks //M On Wed, Dec 14, 2011 at 9:27 PM, Ugo Bellavance u...@lubik.ca wrote: Hi, Is it possible to have the Ticket Hook located at the end of the subject of the auto-replies and notifications? It would be

[otrs] Other methods for OTRS to identify ticket follow ups?

Hi all, Is there any other method beside the ticket hook for OTRS to identify a ticket as a follow up for one of its tickets? We have some customers who keep removing our ticket number from the subject header (for no obvious reason, and believe me, we always try to educate them to always include

Re: [otrs] Other methods for OTRS to identify ticket follow ups?

: Look to Core::Postmaster for more details. On Dec 15, 2011, at 7:21 , Muhammad El-Sergani wrote: Hi all, Is there any other method beside the ticket hook for OTRS to identify a ticket as a follow up for one of its tickets? We have some customers who keep removing our ticket number from

Re: [otrs] Reply Headers

Hello, I had this problem solved sometime back. I'll try to check what I did and let you know ASAP. Thanks //M On Tue, Dec 13, 2011 at 12:37 PM, Rory rcler...@gmail.com wrote: Hi All, Does anybody know of a setting that will enable the headers in a reply mail? For example, I'd like to

Re: [otrs] Send agent notification when customer sends an email to a queue

Hello, Did anyone get my problem and is able to help in anyway? Thanks //M On Mon, Dec 5, 2011 at 7:24 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Thanks Gerald. I'm not allowing Agents to update tickets via email, so it's ok. And my customers are updating via email yes, not via

Re: [otrs] Send agent notification when customer sends an email to a queue

not necessarily a good idea, because there's no practical way to discriminate between an agent and customer via email. On Mon, Nov 28, 2011 at 3:15 AM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, Our system is queued based on customer names. So any @xyz.com would go to a XYZ queue, and so

[otrs] Send agent notification when customer sends an email to a queue

Hi all, Our system is queued based on customer names. So any @xyz.com would go to a XYZ queue, and so on. Currently we need OTRS to email a group of agents when the customer updates the queue. We have a notification event that would do so, but the problem is that it emails the whole team even

Re: [otrs] Increase number of lines in Ticket Zoom

Guys? Thanks //M On Mon, Nov 21, 2011 at 1:00 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, I'm trying to show more lines from an email body in the Ticket Zoom, but no go. Problem is that sometimes we receive very long emails and they're truncated in the zoom, so we have

Re: [otrs] gender specific salutation possible?

Well yeah in a way, but you could create two queues; Male and Female, and structure your hierarchy afterwards as identical sub-queues :-) Thanks.. //M On Nov 23, 2011, at 3:45 PM, Ralf Hildebrandt ralf.hildebra...@charite.de wrote: * Jan Behrend jbehr...@mpifr-bonn.mpg.de: Hi Ralf, On

[otrs] Increase number of lines in Ticket Zoom

Hi all, I'm trying to show more lines from an email body in the Ticket Zoom, but no go. Problem is that sometimes we receive very long emails and they're truncated in the zoom, so we have to open up the reply to view it all. Any help? Thanks //M

[otrs] Drop/Ignore emails with manipulated FROM headers

Hi all, I'm sure many of you have encountered this case with some of your customers/vendors/partners. Sometimes when we email a certain customer, their ticketing system sends back an email with a manipulated FROM header, sending back what we originally sent. Let me break this down. Our company

[otrs] Receive email, ignore it and don't re-open ticket

Dear list, Is it possible to define a new Postmaster Filter that would allow receiving an email to a closed ticket, add it to the list of emails, but not re-open the ticket? Currently I'm able to use the normal X-OTRS-ignore flag, but that will not add the email to the closed ticket, it will just

Re: [otrs] Receive email, ignore it and don't re-open ticket

yesterday: http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ It's for out-of-office replies but probably can be tweaked. I haven't tried it yet but I will as we need something similar. -- Regards, Robert On Fri, Nov 11, 2011 at 12:28 PM, Muhammad El-Sergani

Re: [otrs] Android App

Awesome work!! iPhone user btw :-) //M On Oct 27, 2011, at 9:50 PM, Pavel Titov pti...@gmail.com wrote: On Thu, Oct 27, 2011 at 3:03 PM, Michiel Beijen michiel.bei...@gmail.com wrote: You'll see a ticket with some Cyrillic that is displayed as gibberish in the Android client. In the web

Re: [otrs] how to disable email for new tickets to customers?

Hello Wagner, Is there an event notification setup? Maybe there's one and the customer is included in the mailing list. //M On Oct 26, 2011, at 6:57 PM, Wagner wrote: Thanks Rory, It's already all disabled. But for example, when I close a ticket, the customer receives It is there a

Re: [otrs] Android App

Nice... great work! IMO, looks better than the iphone version :) //M On Mon, Oct 24, 2011 at 7:09 PM, Pavel Titov pti...@gmail.com wrote: Hello, I have noticed a number of requests for an OTRS Android app in the list and decided to develop one, please check it out:

Re: [otrs] send auto reply after ticket close

Hi, Tried Event Notifications? //M On Oct 21, 2011, at 12:18 PM, Márton Krisztián marton.kriszt...@office.mta.hu wrote: Hi, I would like to create an automatic reply message when the admin closes a customer-ticket the system to send an email to the user to about fact of close.

Re: [otrs] send auto reply after ticket close

You're most welcome :-) //M 2011/10/21 Márton Krisztián marton.kriszt...@office.mta.hu Hi, It Works! Thank You Hi, Tried Event Notifications? //M On Oct 21, 2011, at 12:18 PM, MĂĄrton KrisztiĂĄn marton.kriszt...@office.mta.hu wrote: Hi, I would like to

Re: [otrs] No Permission to use this frontend module!

I'm no expert in OTRS, but maybe it's a Linux permissions issue? Your OTRS files and dirs need to allow access to both user OTRS and group APACHE - at least that's how my installation is and it's working fine... //M On Fri, Oct 21, 2011 at 9:30 PM, Arturo Castro arturo.e.cas...@gmail.comwrote:

Re: [otrs] New line automatically inserted in event based Notifications

Actually I do too and had earlier sent an email to the list asking, but unfortunately the notes are not written using the rich text editor, or in other words, ignores formatting. Would really love to see the notes as typed, and be able to add pictures etc... Thanks... //M On Oct 7, 2011, at

Re: [otrs] OTRS+ProcessMaker

Hello, In what way do you want to integrate? //M On Tuesday, October 4, 2011, Luis Daniel Lucio Quiroz luis.daniel.lu...@gmail.com wrote: Has any of you done this integration? Where i can see api so we can figure it out how to do it. Problem is ProcessMaker is PHP so mixing langages is

Re: [otrs] Close all tickets in Queue

Bulk Action is not very useful when it comes to numbers. You will not be able to view all 2000 tickets at once. //M On Thu, Aug 25, 2011 at 5:05 PM, Le machito elmach...@gmail.com wrote: Or: *Bulk Action.* EM --- Generic Agent.

Re: [otrs] Use Postmaster to disable call re-opening on followup

Hello Robert, Why not create a specific queue for that customer, and disable follow-ups? On Tuesday, August 23, 2011, Robert Poreba poreba.rob...@googlemail.com wrote: Hi All, I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is

Re: [otrs] Use Postmaster to disable call re-opening on followup

can be in any of those queues so I would need to create multiple sub-queues with no followup. This would be hard to manage. Thanks Robert ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* 23 August 2011 21:27

Re: [otrs] Wildcards in OTRS

Hi Paul, Re-try without any wildcards, that should work... Just put in the string. //M On Mon, Aug 22, 2011 at 4:38 PM, paul.andurna...@aviva.ro wrote: Hello, I`m trying to put a filter using PostMaster and i want to filter e-mails that contain a certain string in the subject

Re: [otrs] Signature on new tickets

Hi Jean, What exactly is the question? To edit the default signature, or to choose a signature when creating a new email? If the first, then yes you can do so; Admin -- Signatures. If the second, every Queue has a signature tied to it, and every new ticket has to be put into a queue manually.

Re: [otrs] Match priority to SLA

Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters? //M On Thursday, August 18, 2011, Ugo Bellavance u...@lubik.ca wrote: Hi, How could I match priorities to SLA? When the ticket is created with a given SLA, I want to have a corresponding

Re: [otrs] How to sort ticket view queue or ticket view stutus by last changed ticket

Hello Mohammad, I had the same problem, and solved it this way: 1- Go to http://opar.perl-services.de/bin/index.cgi/package/T/TI/TISAR/MyHammerQueueViewByCustCont 2- Press download, and keep the file in a place you know 3- Go to Admin -- Package Manager 4- Press Choose File 5- Browse to the

Re: [otrs] Customer full name not taken when using Address Book

the system behavior. It *could* be changed but would be fixed with this: http://bugs.otrs.org/show_bug.cgi?id=5863 - Autocomplete in EmailTicket and Compose for CC: and BCC: doesn't work like it does in TO: field -- Mike On Sat, Aug 13, 2011 at 13:29, Muhammad El-Sergani mserg...@gmail.com

[otrs] Adding multiple customer emails in TO field via Auto Complete

Dear list, Is there a way to add more than just one customer email address in the TO/CC/BCC field(s) via the auto complete feature? Something similar to Thunderbird and Outlook? I mean, why is it limited to only one address, and one has to use the address book then? Is it planned as a feature in

Re: [otrs] Customer full name not taken when using Address Book

Any thoughts guys? //M On Thursday, August 11, 2011, Muhammad El-Sergani mserg...@gmail.com wrote: OTRS DB. Thanks and Best Regards, Muhammad El-Sergani. On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance u...@lubik.ca wrote: Le 2011-08-11 09:05, Muhammad El-Sergani a écrit : Dear list

[otrs] Customer full name not taken when using Address Book

Dear list, I'm wondering if anyone can help with the following: When creating a new email ticket, and selecting Address Book, we populate the TO's and CC's, but strangely, only the email is taken and put into the fields, customer names are not taken as well. Can anyone help please? //M

Re: [otrs] Survey

of how it works, and easier to update https://github.com/orusdev/OTRS-Survey-Answer https://github.com/orusdev/OTRS-Survey-Answer Please read the comments on how to use and configure it. Hope it helps you guys Any doubt, or error, please do tell me Thanks 2011/8/9 Muhammad El-Sergani

[otrs] Can't delete originally merged tickets

, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Tickets wont stay closed

Hello Robert, I don't know your conf, but I used to have this problem. I believe it was caused by tickets being locked after any action done. Can you confirm if this is the case? Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth robe

Re: [otrs] problem with signature

We have the same bug. Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 11:22 AM, jan.dre...@bertelsmann.de wrote: Hi, ** ** I would advise to create a bugreport at http://bugs.otrs.org ** ** Regards Jan Dreyer ** ** *Von:* otrs-boun

Re: [otrs] Can't delete originally merged tickets

. Going by your experience that nothing happens suggests that the system will not allow this relationship to be broken in this way. I'm guess that to delete the tickets you would first need to break the Merge (the split option I think). Rory On 9 August 2011 12:45, Muhammad El-Sergani mserg

Re: [otrs] Survey

Copy and paste the contents? :-) Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 9:04 PM, Wagner wagner...@gmail.com wrote: Well, I think everything is working, including the script how can I send it here

Re: [otrs] Employees' Shift Summary

Thank you Gerald, I've went through what you wrote, and I don't believe this is what I need. Shift summaries change with each shift, it's not as the original poster mentioned, that he has daily/weekly/monthly tasks, and need them emailed regularly. Thanks and Best Regards, Muhammad El-Sergani

Re: [otrs] Employees' Shift Summary

Hello Mark, all, I've searching the last couple of days, but couldn't reach anything.. Could anyone help me with something specific? Any web based application that was tried before and I take it from there. Appreciate your help guys. Thanks and Best Regards, Muhammad El-Sergani. On Thursday

[otrs] Employees' Shift Summary

, and should *not* be sent here, but then again, I was never let down by you guys. Appreciate your thoughts on this. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Send email to customer

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Thanks and Best Regards, Muhammad El-Sergani

[otrs] Please block kiran14...@gmail.com

Dear list admin, Please block the mentioned user!! It's a total nightmare now having to go through and manage all these new emails!! Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http

Re: [otrs] Bricked install

? If I don’t get mail coming on to the machine, the rest is moot. Yes I know I should be running 3.0 or above, but there aren’t any debs for it yet so Im stuck with 2.4.7 Suggestions how to get mail on to the machine ? -- Thanks and Best Regards, Muhammad El-Sergani

Re: [otrs] Bricked install

below that :) ) how to deploy and use it and carry on searching for good tools that we need for our daily tasks :) Hope you don't find any of the above offensive, none intended :) Thanks and Best Regards, Muhammad El-Sergani. On Thu, Jun 30, 2011 at 5:28 PM, Robert Woodworth robe

Re: [otrs] Reply to an email by Agent

, since we're talking here about two agents following up on the same ticket, from within OTRS, there is no room for fraud. Thanks and Best Regards, Muhammad El-Sergani. On Mon, Jun 27, 2011 at 3:35 PM, Gerald Young cryth...@gmail.com wrote: Agent reply by email is not supported in OTRS. There's

Re: [otrs] Reply to an email by Agent

Any thoughts guys? Has anyone noticed this issue as well? On Thursday, June 23, 2011, Muhammad El-Sergani mserg...@gmail.com wrote: Any thoughts Gurus? :) Thanks and Best Regards, Muhammad El-Sergani. On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani mserg...@gmail.com wrote: Dear

Re: [otrs] Reply to an email by Agent

Any thoughts Gurus? :) Thanks and Best Regards, Muhammad El-Sergani. On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Dear all, There seems to be something wrong, when I reply to an email (from OTRS) that one other Agent wrote before me. The scenario goes

[otrs] Reply to an email by Agent

it should show the following: Message from Agent --- From: Agent To: Customer Cc: Original CC Subject: Re: Date: 2011-06-22 08:57:00 Agent email body. Any help with this? Thanks and Best Regards, Muhammad El-Sergani. - OTRS

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