Re: [otrs] MRTG graphs?

Hi LD, what there is in stat modules that could not be accomplished as using MRTG ? try to let us know what is your goal. MV On Mon, Jun 28, 2010 at 6:44 PM, Luis Daniel Lucio Quiroz luis.daniel.lu...@gmail.com wrote: Hi all i wonder if otrs has capacity to display mtrg graphs

Re: [otrs] Tickets and Updates

Hi Freundliche, Can you please give me a test postmaster filter template for accomplishing this. Thanks Siva On Fri, Jun 25, 2010 at 1:27 PM, Nils Leideck - ITSM nils.leid...@leidex.net wrote: Hi, On 25.06.2010, at 17:31, Siva Prasad wrote: If a ticket is created primarily in OTRS and

[otrs] otrs upgrade problem

Hi, I tried to upgrade from 2.04 to 2.4. I followed every steps but the problem after 2.1 version its breaks lot of thing. Is it really possible to very old 2.04 to 2.4. i 've lots of data. aroug 6 Gb posgres.sql. Or is that ovious that some thing will not work from previous version. -ekram

[otrs] Link services to queue when making phone/e-mail ticket

Hello, In the agent module I want to be able to show different services based on what queue the agent picked when creating a phone- or e-mail ticket. Example: Agent picks the Service Desk queue = Services shows: Computer, Printer, Hardware, Network, etc, etc. Agent picks the

[otrs] Inability to save tickets.

Because most of my customers do not have an e-mail address, I changed Kernel/Config.pm such that the customer user list field parameters read: CustomerUserListFields = ['first_name', 'last_name'], and commented out the !-- dtl:block:CustomerSearchAutoCompleteFromInvalid -- block in

[otrs] upgrade

hi when i migrate to new version should i create create the OTRS tables: --- shell mysql -u root -p otrs scripts/database/otrs-schema.mysql.sql Insert initial data: --- shell mysql -u root -p otrs scripts/database/otrs-initial_insert.mysql.sql Create

Re: [otrs] MRTG graphs?

Actually I like this idea as well. MRTG (or even better...Cacti) would be a nice way to have some historical ticket traffic graphs available. Not to say that Stats can't do it but it's just a different way of tracking trends over time. Thank you, Jason Loven Manager - Technical Services

Re: [otrs] MRTG graphs?

yes ok, but what exactly ? ticket/(h or d or w or m), ticket/queue, opened, closed, number of customer logins ? What about having a cronned stat that print csv output that cacti or mrtg could load ? On Tue, Jun 29, 2010 at 3:08 PM, Jason B. Loven jlo...@caisoft.com wrote: Actually I like this

Re: [otrs] Lock status of ticket in dashboard

On 06/28/2010 02:25 PM, Steve Clark wrote: Hello, Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked? Can someone tell me where I can find out what data items are available? If I put td$QData{Owner}/td in

[otrs] Cant create more than 2 sub-queues

Hi, I need help! I need to create a queue like: queue1 queue2 queue3 queue4 or queue1:queue2:queue3:queue4 But the problem is that when I try to create queue4 as a sub-queue of queue3, I cant It shows me only the first 2 queue to choose from. It doesnt show me

Re: [otrs] Cant create more than 2 sub-queues

Hi, On 29.06.2010, at 21:28, Alan Creed wrote: queue1 queue2 queue3 queue4 or queue1:queue2:queue3:queue4 But the problem is that when I try to create queue4 as a sub-queue of queue3, I cant It shows me only the first 2 queue to choose from. It doesnt show me queue3,

Re: [otrs] Cant create more than 2 sub-queues

Hi, queue3 is set to valid. seems like for some reason lvl3+ queues do not appear in the scrolllist to choose them. Im using OTRS 2.0.4. Thanx! From: nils.leid...@leidex.net Date: Tue, 29 Jun 2010 23:35:50 +0200 To: otrs@otrs.org Subject: Re: [otrs] Cant create more than 2 sub-queues

Re: [otrs] Cant create more than 2 sub-queues

Hi Alan, You might also want to try creating test tickets and moving at least one active ticket into each of your new queues. Then they should show when their parent has been selected. I know from experience that our system doesn't show a the queue if the queue has no tickets. Bryan On

Re: [otrs] Cant create more than 2 sub-queues

Hi, On 29.06.2010, at 23:48, Alan Creed wrote: Hi, queue3 is set to valid. seems like for some reason lvl3+ queues do not appear in the scrolllist to choose them. Im using OTRS 2.0.4. Wow, this is a very very old version of OTRS! You should consider to upgrade as it is difficult to

Re: [otrs] ACL feature on OTRS are very poor. We need improvements!

At the company I work we don't use OTRS in production yet. We use another support software developed internally. OTRS has several features (specially problem, change and configuration management) that have no corresponding in the software we use and because of this I saw on OTRS a very good

[otrs-de] Antw: Kategorisierung von Tickets: Subqueues Oder andereVariante?

Hallo Florian, ist dieses Problem noch akut oder bereits gelöst? Man kann die Freitext-Felder nämlich auch so konfigurieren, dass sie eine Auswahlliste mit fest vorgegebenen Kategorien darstellen. Gruß Josef Penzkofer Florian Nold florian.n...@web.de 25.06.2009 23:36 Hallo zusammen, wir