[otrs] On modifying Queue name, it get disappear from Customer Interface while raising new ticket

Hello Nils, I am facing a problem, hope you can help me. After modifying the queue name from 'Queue' link of Admin area, the name get updated there. Also, I can see the updated queue name in the Customer Interface if any ticket has been previously raised in that queue. There updated queue

[otrs] Customer notification / information

Hi there Besides the interface of interaction with the customer (customer.pl), how can I directly ask the client to respond to my requests. Because, it is not always the client is logged in the interface (customer.pl). Thanks in advance for any help. Best regards

Re: [otrs] Customer notification / information

Composyng (if you have not defined one named differently and non linked to the queue in responses-queue) an Empty answer (at the bottom right banner) , this will mail to client and it will be traced in history 2010/7/22 Sérgio Cintra scin...@hotmail.com Hi there Besides the interface of

[otrs] Closed tickets and tickets related to the service

Hi I've been searching for some time, but could not find the option to see all registered and closed tickets. Is this available in OTRS? Also, would be nice to get an overview of all tickets related to the custom service. regards mh

Re: [otrs] Closed tickets and tickets related to the service

For the first Q I suggest you to try otrs-manager (tokaware.com) ... about it... does anyone have any update on it? we were waiting for a 0.6 release quite 2y ago... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] OTRS 3.0 beta admin manual?

Hi, Is there a (draft) OTRS 3.0 admin manual available? Or will there be one available on 2 August, when the 3.0 beta software is released? When testing the CVS version, as I'm doing right now (will switch to 3.0 beta on 2 August), an accompanying admin manual would be nice to have :). Thanks,

Re: [otrs] Closed tickets and tickets related to the service

On 07/23/2010 03:09 AM, Marek Hall wrote: I've been searching for some time, but could not find the option to see all registered and closed tickets. Is this available in OTRS? Also, would be nice to get an overview of all tickets related to the custom service. Hi Marek, You can get a list of

[otrs] ticket creation date based on email send / receive date

Hi all, Once again: Is there any way to set the ticket creation date based on the email send / receive date. The reason behind: Sometimes the requests are sent to the wrong email box and moved / copied later to the otrs inbox. Therefore I'd like to use the send / receive date and not

[otrs-de] Fwd: Statistik generieren (Ticket-Alter in Tagen + Letzte Aktion im Ticket)

Guten Morgen, hat zufäälig jemand eine Idee dazu? -- mit freundlichen Grüßen Lars Scheler _ ComWer GmbH Creidlitzer Str.140 96450 Coburg Telefon: 09561 /14-567 Telefax: 09561 /14-789 www.comwer.de l...@comwer.de

[otrs-de] CI-Verknüpfungen (automatisch) fin den

Hallo zusammen, kennt jemand eine Möglichkeit, in OTRS automatisiert die Tickets zu finden die keine CI-Verknüpfung haben? Beste Grüße Sven Ehret - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive:

[otrs-de] IMAPS auf Lotus Notes

Hallo @all, ich hab da ein Problem. Nach einer Mailmigration auf Lotus Notes bei unseren Anbieter muss ich die Tickets per IMAPS abholen. Da mein Supportkonto keinem User zugewiesen ist (bei Lotus) - es ist ein Funktionskonto (Mailin-Konto) kann ich dieses MailinKonto nur abbonieren, also