Re: [otrs] Edit response header

Hi Nils, Could you please tell me where that is? On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote: Dear Muhammad, I ata least can tell you that the Subject is available in the QData{“Subject”} variable.You have to try and error with the other details. On 03.04.2011, at

Re: [otrs] What is FreeText and such

Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani.

Re: [otrs] What is FreeText and such

User definable fields which you can customise. Sent from my iPhone On 9 Apr 2011, at 12:09, Muhammad El-Sergani mserg...@gmail.com wrote: Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.com

Re: [otrs] What is FreeText and such

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 04/09/2011 11:09 PM, Muhammad El-Sergani wrote: Guys, no replies? Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Freetext are containers into which you may store ancillary information about a ticket or an

Re: [otrs] Edit response header

Hi Muhammad, SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose - ResponseFormat Cheers, Nils On 09.04.2011, at 09:49, Muhammad El-Sergani wrote: Hi Nils, Could you please tell me where that is? On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote: Dear Muhammad,

Re: [otrs] Edit response header

Thanks Nils, Would it be too much if I ask for the editable variables for this? I'm trying hard to check for that, but to no avail. Any help or pointers would be very highly appreciated. Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck

Re: [otrs] What is FreeText and such

Thanks Steve, And can be used, in which way? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 1:36 PM, Steve Hall st...@tarkie.net wrote: User definable fields which you can customise. Sent from my iPhone On 9 Apr 2011, at 12:09, Muhammad El-Sergani

Re: [otrs] Edit response header

I've been experimenting with the fields, and basically, this is what I've been able to reach: - $QData{OrigFrom} -- places the original From part, name and email - $QData{To} -- places the current To part, name and email - $QData{OrigTo} -- gets nothing... Could anyone help with this

Re: [otrs] Edit response header

Thanks Nils, I need all of the following, if humbly possible: - Original From - Original To - Original Cc - Original Date (Long format such as Thursday, April 07, 2011 11:25 PM if that's possible) - Original Subject Thanks a lot in advance!! Thanks and Best Regards, Muhammad

Re: [otrs] What is FreeText and such

http://www.google.com/search?q=site:forums.otrs.org+ticketfreetext+articlefreetext On Sat, Apr 9, 2011 at 8:39 AM, Muhammad El-Sergani mserg...@gmail.comwrote: Thanks Steve, And can be used, in which way? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 1:36 PM,