This happens when email has encoding defined, but it's not correct value.
Newer versions convert such cases to application/octet-stream. Change is
in 4.0.9rc1.
On Fri, Apr 5, 2013 at 6:00 AM, charlyc...@yahoo.com.ar
charlyc...@yahoo.com.ar wrote:
Hi,
I've been running rt-mailgate to
Hi!
Running Centos 6.3 32bit with RT 4.1.0.
When I am trying to use Shredder Objects extension from web GUI I get
the following error:
Shredder couldn't load object. Most probably it's not fatal error. May
be you've used Objects plugin and asked to delete object that doesn't
exist in the
Thank you for your answer.
1. Do you know if the tickets are still created? I wanted to validate it but we
receive hundreds of emails per hour and it's difficult for me to do follow up.
2. If I update to 4.0.10 this will be solved?
Thank you for your help.
Hello everyone
I have been looking around but couldn't find a way to do what I want.
Basically, I would like to create a saved search and save it into the RT
sytem's search and then add it into a portlet and stick that portlet to
some users' RT at a glance view.
I know how to do all that, but
On Fri, Apr 05, 2013 at 12:23:06PM +0300, Alexander Kucheryuk wrote:
Running Centos 6.3 32bit with RT 4.1.0.
I assume you mean 4.0.1
When I am trying to use Shredder Objects extension from web GUI I get the
following error:
Shredder couldn't load object. Most probably it's not
Hola folks,
Ran into some unexpected behavior today - looking for insight.
User1 owns a ticket and user2 set a reminder on the ticket - the reminder
is owned by user2 AFAICT. User2 does not see the reminder in his 'my
reminders' module.
Is that the expected behavior?
thanks
ram
Hi,
I have inherited an RT 3.6.7 system with around 300,000 tickets in it,
taking up about 40GB of disk space.
The hardware this runs on is getting on a bit, and response times are
now getting to the frustratingly slow point.
I have a new server (Debian Squeeze) on which I have managed to
Hello Gary!
The better way it´s to dump your database.
After that, you need to upload to the new server, and finaly use the comand
make upgrad database.
I upgrade my server from 3.6.0 to 4.0.10.
Works like a charm.
2013/4/5 Gary Mason g.ma...@fairfx.com
Hi,
I have inherited an RT 3.6.7
On Fri, Apr 05, 2013 at 05:16:44PM +0100, Gary Mason wrote:
Hi,
I have inherited an RT 3.6.7 system with around 300,000 tickets in
it, taking up about 40GB of disk space.
The hardware this runs on is getting on a bit, and response times
are now getting to the frustratingly slow point.
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht any sucess.
--
Cumprimentos/Mit freundlichen Gruss/Best Regards
Sergio Mesquita
Phone:
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht
Hi,
I was wondering if it is possible to have RT when a new ticket is created, to
have it send an alert to a specific jabber (XMPP) user or to an IRC channel?
Thanks!
Tom
- Original Message -
From: Thomas Misilo misi...@fit.edu
I was wondering if it is possible to have RT when a new ticket is
created, to have it send an alert to a specific jabber (XMPP) user or
to an IRC channel?
I think I'd look at irker, if you didn't already know it existed.
On Tue, Feb 05, 2013 at 07:58:29PM +, Thomas Misilo wrote:
I was wondering if it would be possible to use the REST API and an
External Auth? I keep
getting redirected, when I try curling a url. Also, I was wondering if
anyone has created a
page that shows all current open
Helo Paul!
Just upload the two files.
Httpd.conf and Rt.conf
Thanks for your help
2013/4/5 Paul Tomblin ptomb...@xcski.com
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working
I was wondering if it is possible to have RT when a new ticket is
created, to have it send an alert to a specific jabber (XMPP) user or
to an IRC channel?
I think I'd look at irker, if you didn't already know it existed.
Cheers,
-- jra
Thanks, I will look into that. Can RT4 send
In your rt.conf, change the Alias and ScriptAlias lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/
I don't believe any other changes are required. Restart Apache.
On Fri, Apr 5, 2013 at 1:11 PM, Sergio
On 04/05/2013 10:20 AM, Thomas Misilo wrote:
Thanks, I will look into that. Can RT4 send out JSON when a ticket is created?
It's just code. It can do whatever you want it to do if you write the
scrip. It doesn't do what you want out of the box.
Hi Paul!
I make those changes, but without any sucess.
Stil have this message.
You're almost there!You haven't yet configured your webserver to run RT.
You appear to have installed RT's web interface correctly, but haven't yet
configured your web server to run the RT server which powers the web
That's the way to do it.
Just a warning. You will overwrite all the tickets on your new server, so I
hope you're not in production yet.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sergio Mesquita
Sent: Friday, April 05, 2013
Sorry, you also need to modify your RT_SiteConfig.pm:
Set($WebPath, );
On Fri, Apr 5, 2013 at 1:54 PM, Sergio Mesquita
sergio.mesqui...@gmail.comwrote:
Hi Paul!
I make those changes, but without any sucess.
Stil have this message.
You're almost there!You haven't yet configured your
On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal vad...@gmail.com wrote:
Set( @Plugins, qw( RT::Authen::ExternalAuth ) );
Set($ExternalAuthPriority, [ 'AD', 'MySQL' ]);
Set($ExternalInfoPriority, [ 'AD' ]);
Set($ExternalServiceUsesSSLorTLS,1);
Set($AutoCreateNonExternalUsers,0);
So far is the only way is to do daily/weekly checks with a script and
re-add the search back in case a user deleted it from his at glance page.
On Fri, Apr 5, 2013 at 6:01 PM, bluzz bl...@yopmail.com wrote:
Hello everyone
I have been looking around but couldn't find a way to do what I want.
On Fri, Apr 5, 2013 at 4:25 PM, charlyc...@yahoo.com.ar
charlyc...@yahoo.com.ar wrote:
Thank you for your answer.
1. Do you know if the tickets are still created? I wanted to validate it
but we receive hundreds of emails per hour and it's difficult for me to do
follow up.
no, tickets are
I'm trying to upgrade from RT 3.4.5 to 4.0.7 on Debian 6.0.7.
I backed up the existing database and loaded it a new database according the
the instructions in UPGRADING.mysql. I reached the point where I believed
it was time to perform the first stage of the database upgrades, and used a
command
On Fri, Apr 05, 2013 at 05:43:41PM -0500, Ken Johnson wrote:
I'm trying to upgrade from RT 3.4.5 to 4.0.7 on Debian 6.0.7.
I backed up the existing database and loaded it a new database according the
the instructions in UPGRADING.mysql. I reached the point where I believed
it was time to
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup prior to the upgrade.
In 3.6.3, it appears that a user needs
On 04/05/2013 06:02 PM, Tim Wiley wrote:
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup prior to the upgrade.
On Fri, Apr 05, 2013 at 05:43:41PM -0500, Ken Johnson wrote:
I'm trying to upgrade from RT 3.4.5 to 4.0.7 on Debian 6.0.7.
I backed up the existing database and loaded it a new database
according the the instructions in UPGRADING.mysql. I reached the
point where I believed it was time
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