Hi ,
This is Preeti from SancroSoft USA Inc, Recruitment. Please send a copy of resume in word doc to *pre...@sancrosoftusa.com* or call me at *916-671-5584.* * * * * *DCS Technical Analyst* Contract : 4-6 months Location : Groton, CT * * *DUTIES AND RESPONSIBILITIES:*** · Serve as a technical resource supporting Pfizer’s RSA ACE infrastructure token replacement project · Work with users to troubleshoot and resolve VPN related issues for newly assigned tokens. · Perform root cause analysis and develop technical documentation for incident response. · Manage the ticket queue to meet SLA’s. · Create daily, weekly and monthly custom ticket reports. · Support all aspects of end-user related SecurID support. · Participate in Incident and Problem Management activities based on Information Technology Infrastructure Library (ITIL) guidelines. · Represent Digital Certificate Services during information technology audits by internal and *WORK** EXPERIENCE/SKILLS:* 4+ years experience managing Service Delivery in an Enterprise environment 2+ years experience supporting RSA or similar remote access technologies 2+ years experience administering and working with trouble ticket queues Strong working knowledge of RSA SecurID EDUCATIONAL BACKGROUND: BS in a technical field (MS preferred) * * *OTHER DESIRABLE ATTRIBUTES:* Demonstrated technical proficiency is required Familiarity with directory services (AD, LDAP etc) is desired Familiarity with Identity and Access Management practices is desired * _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ * *Thanks & Regards* *Preeti Singh* [image: cid:image001.jpg@01CAF7A9.3A4A4500] [image: cid:image002.jpg@01CAF7A9.3A4A4500] *The power of focus* *SancroSoft USA Inc | Direct: (916) 671-5584| **pre...@sancrosoftusa.com*<pre...@sancrosoftusa.com> ** *4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916)-200-0305 | **www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>** *[image: cid:image003.jpg@01CBA86E.28D70440] : preeti_singh.aclat; [image: cid:image004.jpg@01CBA86E.28D70440]: preetihr.singh; [image: cid:image005.jpg@01CBA86E.28D70440] **:* * http://www.linkedin.com/in/preetihrsingh*<http://www.linkedin.com/in/preetihrsingh>; [image: cid:image006.jpg@01CBCF94.2B830F70]** * * ** ** -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
