*Job Title: *Business Analyst / Solution Architect with IVR experience
*Work Location:* Pleasanton, CA
*Duration of assignment *(in Months)*: *12+ Months
*Relevant Experience **(in Yrs)**: *10+ of Business Analyst / Solution
Architect with IVR experience
*Technical/Functional Skills*
· Experience in Requirement gathering, designing Use Cases and
developing process based solutions
· Experienced in Call Center Technologies and IVR automation
· Enterprise Systems Integration experience with Contact Center IVR
and helpdesk Applications, IR Call flows, VUI design and web services
· Enterprise systems integration experience to include mainframe
and distributed systems
· Experience in analysis, design, development, and deployment of
large scale multi-tier enterprise application systems
· Strong written and verbal communication
· Experience with Microsoft Office Suite of tools
· Knowledge of SOAP/XML/WS Security
· Ability to thrive in dynamic, fast-paced software development
environment
· Experience in all phases of software development lifecycle
including design, configuration and development, testing and implementation
*Experience Required*: 10+
*Roles & Responsibilities*
· Establish and maintain technical relationships between various
stakeholders across multiple work groups to enhance existing call center
site functionalities and troubleshoot issues that arise before/during/after
deployment
· Act as the single point for contact for work intake.
· Create, manage, and update business requirements / solution
designs and Change Request as per business needs and ensure technical
risks/issues are well documented and communicated to project Stakeholders.
· Communicate specifications and guidelines to ensure multiple
simultaneous and inter-dependent deployments are managed well
*Generic Managerial Skills*
Communication and Leadership
*Key words to search in resume*
Business Analyst / Solution Architect with IVR experience
--
*Regards,*
*Shashank Tewari*
*Mailto :- **shashank.tiw...@idctechnologies.com*
<vive...@idctechnologies.com>
*Gtalk :-shashanktewar...@gmail.com <shashanktewar...@gmail.com> *
*Gmail :- shashanktewar...@gmail.com <shashanktewar...@gmail.com>*
--
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