Hi again,
Can you confirm what settings you have set in Tools->Plugins->NSS
Preferences->Configure for the Minimum and Maximum TLS/SSL version, and
what version of Pidgin you're using.
According to https://xmpp.net/result.php?domain=uc.8x8.com=client the
server supports TLS1.2 and TLS1.1 but you
(16:05:09) nss: Handshake failed (-5938)
(16:05:09) connection: Connection error on 0x564362d2dea0 (reason: 5
description: SSL Handshake Failed)?
Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
If you could try get a debug log (from the Buddy List, Help->Debug Window)
as you're connecting to the account, you should get a "nss: Handshake
failed" error message with an error code. If you could paste that line here
we can see which type of SSL Handshake error you're getting to know how to
"I have talked to my advanced technical team and they talked to our NOC team.
The only message was that it is not possible and we do not have professional
services that can make this happen either.?" - 8x8 rep.
Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1
Looking at that old support email
https://pidgin.im/pipermail/support/2015-July/028968.html it looks like the
XMPP Domain is uc.8x8.com - not sure what you'd need to use for username or
password though, but you could try whatever details you use to login to
their system.
Cheers,
Eion
On Fri, 18
?They do not seem to want to share it.
Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com
From: Kevin Kretz
Are you an 8x8 customer? Have you asked them what their XMPP
server/configuration is?
From: "Eric Pierce"
To: "support"
Sent: Thursday, January 17, 2019 3:05:08 PM
Subject: XMPP to 8x8 servers
To Whom It May Concern,
I am trying to connect a linux Pidgin client to my 8x8
?To Whom It May Concern,
I am trying to connect a linux Pidgin client to my 8x8 account. I saw a post
of someone connecting to their server back in 2015. I did not see any final
result. Does anyone have any successful integrations?
Eric
Eric Pierce
Director of IT
Doxa E Solutions, LLC
