Hi there, There's a couple of things you can try to improve chances of the voice/video call working:
1. Add in a stun server to Tools->Preferences->Network->Stun Server. If your server doesn't provide one, then you can try stun.ekiga.net or try google for other public stun servers - a stun server helps you find your external IP address to communicate to the other side of the call, and can help get through firewalls (with something called UDP hole-punching if you were wondering) 2. Make sure the 'Enable automatic router port forwarding' option is checked, and then ensure your router supports UPnP - this generally helps with establishing connections Hope that helps. If not, would you be able to provide a debug log (from the buddy list, Help->Debug Window) from the point of just before trying to establish a call until just after the call is connected? Cheers, Eion On Thu, 2 Apr 2020 at 11:21, Ángel <an...@16bits.net> wrote: > Hello > > I was recently trying to make XMPP audio/video calls work, but I find > the documentation somewhat scarce. Both parties are connected to the > same XMPP server using pidgin 2.12. They have Voice/Video Settings > plugin enabled, if that matters. When attempting to start a call, it > either fails automatically (Call has been canceled. Webcam error) or -in > one direction only- it was possible to start a voice call but neither > party was able to hear each other. > I am quite sure it is a configuration error, but I am not finding *what* > is supposed to be configured. What would happen when they start the > connection? Are they supposed to open a direct connection amongst them, > that a firewall would need to allow (tcp?, udp? which ports?). Is a > Jitsi server needed in order to handle the video? The client requires an > optional plugin? Does the server need to have $FEATURE > supported/enabled? > > I'm pretty much in the dark here so would appreciate any pointers you > may have. > > Thanks in advance > > > > ¹ The webcam actually works, but I don't think . > > _______________________________________________ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://lists.pidgin.im/listinfo/support _______________________________________________ Support@pidgin.im mailing list Want to unsubscribe? Use this link: https://lists.pidgin.im/listinfo/support