[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Yesterday Dell released BIOS version 1.5.1 which fixes all ACPI, USB... issues I observed. You could give it a try. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Mario, Yea, it might be a hardware problem.. @Joseph Good to know. So I'll close this issue then ;) ** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Hey Kai-Heng, You're right, that was the issue for USB - I was focused on TB settings :( I don't understand how I managed to install the OS via USB in this case. Thanks for finding it though! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to

Re: [Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

There's a lot of reports of failures when using dongles with that chip. Some people have had success when switching to HDMI cables with better shielding. On Fri, Feb 2, 2018, 01:40 Kai-Heng Feng wrote: > @Mario, > > The device I mentioned is a USB Type-C to HDMI UHD

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Mario, The device I mentioned is a USB Type-C to HDMI UHD dongle, it uses a NXP PTN5002 inside: T: Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=12 MxCh= 0 D: Ver= 2.01 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1 P: Vendor=1fc9 ProdID=5002 Rev=01.00 S: Manufacturer=NXP S:

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Okay, I guess you unchecked "Enable External USB Port" in BIOS. I can see similar dmesg if it's unchecked. It's in BIOS "Settings" -> "System Configuration" -> "USB Configuration". -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Hi Kai-Heng, For me, the DP shows exactly the same behavior as the TB3 ports, which is why I think all the issues are related in my case. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title:

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Joseph The Type-C port (the one with Display port icon) should work out of the box. At least it works on the XPS 9370 here. @Mario I am not talking about lag, mine is like a GPE event storm slow the whole machine down. I'll dig further and see if I can find anything. -- You received this bug

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Joseph, Hmm, OK. So you may already know this but USB and Thunderbolt devices are handled differently. I would treat these as two distinct separate issues. Do you have any TBT devices that are not eGPU? It would be good to know if the problems are specific to eGPU. -- You received this bug

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Mario, I've not done the upgrade yet but I can confirm I've already tried all ports on the laptop and they all behave in exactly the same way. I've tried several USB storage devices, a USB eth NIC and 2 different TB3 GFX enclosures. -- You received this bug notification because you are a

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

@Joseph, After you upgrade NVM if you can still reproduct can you please share more information on which USB-C (non TBT devices) and which TBT devices you are testing with? Also for the ones that are not TBT can you please try them in the other USB-C ports? As Kai Heng mentioned the XPS 9370

Re: [Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

I wouldn't recommend to waste time investigating the lag mentioned in the past few comments. Due to the way that Thunderbolt works while enumerating in BIOS assist mode (also known as legacy mode) I would expect a small lag like that. In native mode the enumeration is handled by the OS ACPI

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Overhead of acpi_os_read_port() skyrocketing in perf. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS 13 9370 running Bionic 18.04 To manage notifications

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Hi Kai-Heng and Mario, I'll try the update when I have a moment. Yes, I get a ~1 second freeze and I plug anything or take it out. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Do you feel the sluggishness when the device gets plugged into TBT port? I can hardly type anything. Interestingly, I don't see any spike in /proc/interrupts. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Upgrade the TBT NVM to 28.0. I can observe the same symptom on *some* USB Type-C devices get plugged to TBT port. Plug the same device to the non-TBT port, it works correctly. ** Changed in: linux (Ubuntu) Assignee: (unassigned) => Kai-Heng Feng (kaihengfeng) -- You received this bug

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Actually here you go: https://fwupd.org/downloads/2ab30ba0769a84029af4e055270444f9391c71c8-3H3DP_NVM28.00.cab See if that helps. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

OK so that's an older Thunderbolt NVM. It wouldn't hurt to upgrade to the latest to see if it helps. Unfortunately it's not yet on LVFS yet, but if you want to try to build it and flash it yourself here are the pieces you need:

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Without anything plugged in: Intel AMT (unprovisioned) DeviceId: 088df415cdee883ec89563e41e6d495924250174 Guid: 2800f812-b7b4-2d4b-aca8-46e0ff65814c Summary: Hardware and firmware technology for remote out-of-band management Plugin:

Re: [Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Thanks for sharing. It looks like you're on latest BIOS and thunderbolt controller isn't running in native mode. Can you also share fwupdmgr get-devices output with a Thunderbolt device plugged in? On Tue, Jan 30, 2018, 08:05 Joseph Borg <1745...@bugs.launchpad.net> wrote: > Ciao Marino, > >

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

To add, with it plugged in from boot deosn't work either. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS 13 9370 running Bionic 18.04 To manage

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Ciao Marino, Yes, it's the same with 4.13 and 4.15. I've attached the output of fwupd. I've disabled the security in BIOS. I've looked into doing the /sys/bus/thunderbolt auth trick, but the device does't appear in there. I'll try the reboot with the device and let you know. Grazie! **

Re: [Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

A few questions: 1)It looks like you did test 4.15 final correct? This happens identically with both 4.13 and 4.15? 2) Can you please install fwupd from proposed and start fwupd in verbose mode and share the output? /use/lib/fwupd/fwupd -v 3) did you try changing thunderbolt security levels

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Is that something I can try to fix? (I'm a bit lost at this level of Kernel) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS 13 9370 running Bionic 18.04

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

I have XPS 9370 at hand, I'll keep you posted. Can you try upgrade BIOS and TBT NVM to latest version first? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Also I am wondering if this is the culprit: [ 111.408064] ACPI Error: [SPRT] Namespace lookup failure, AE_ALREADY_EXISTS (20170831/dswload2-346) [ 111.408078] No Local Variables are initialized for Method [XTBT] [ 111.408080] Initialized Arguments for Method [XTBT]: (2 arguments defined for

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

The error log from comment #4: Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: xHCI host controller not responding, assume dead Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: Host halt failed, -19 Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: Host not accessible, reset failed. --

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Hi Kai-Heng, Thanks, I'm afraid I'd already disabled it, so isn't the issue. Here is dmesg output after inserting and removing a USB memory stick. ** Attachment added: "dmesg.out" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1745747/+attachment/5045480/+files/dmesg.out -- You

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Please try disable thunderbolt security in BIOS menu. If the issue still happens, please attach full dmesg. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Done, still no joy :( Thanks. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS 13 9370 running Bionic 18.04 To manage notifications about this bug go to:

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

apport information ** Tags removed: artful bot-comment ** Tags added: kernel-bug-exists-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed ** Tags added: apport-collected bionic wayland-session ** Description changed: I recently received an XPS 13 9370. After

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1745747 Title: No USB support for Dell XPS 13 9370 running Bionic 18.04 To manage notifications about

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people

[Bug 1745747] Re: No USB support for Dell XPS 13 9370 running Bionic 18.04

** Description changed: - - down vote - favorite - - I recently received an XPS 13 9370. After taking a backup for 16.04 (in case this very thing happened), I installed the daily build of 18.04 as it didn't really make sense for me to hold on to a distro that'll be replaced in a