[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-07-04 Thread Tom Stewart
Indeed it does happen with all the other USB ports. I will buy a new mouse. It is doubtful that it was a software issue as I thought. Thanks for the help. ** Changed in: linux (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-23 Thread Daniel van Vugt
Thanks for that kernel log. It looks like a faulty mouse (or port) to me. Try a different USB port. Then if the problem still happens I would recommend replacing the mouse. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-22 Thread Tom Stewart
"HID 1241:" is my mouse. Occasionally I plug it out and put it back in again. Please don't be concerned if the logs show this. Since this mouse works perfectly when I boot up Windows on my computer, I was sure it was an Ubuntu software issue. But I tested a different mouse on Ubuntu, and I

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-10 Thread Daniel van Vugt
Please reproduce the problem again and then immediately run this command in a Terminal window: dmesg > dmesg.txt That will create a new file called 'dmesg.txt'. We would like you to then attach that new file to this bug in a new comment. ** Changed in: linux (Ubuntu) Status: Confirmed

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-10 Thread Tom Stewart
Can you clarify what you want me to do with dmesg? Do you want me to run "dmesg" and report back to you with the output? Please be very specific: I'm not at all skilled using the terminal. ** Changed in: linux (Ubuntu) Status: Incomplete => New -- You received this bug notification

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-09 Thread Daniel van Vugt
The only hint of a problem I can see is this from the kernel log: [ 6402.282272] usb 5-2: USB disconnect, device number 2 [ 6405.688387] usb 5-2: new low-speed USB device number 3 using xhci_hcd [ 6405.863785] usb 5-2: New USB device found, idVendor=1241, idProduct= [ 6405.863792] usb 5-2:

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-09 Thread Tom Stewart
The mouse has a left-click button, a right-click button and a scrollwheel in between that is clickable. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu

[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04

2019-06-09 Thread Tom Stewart
Here are details on my mouse. Manufacturer: TRUST (www.trust.com) Model: AMI MOUSE 250S OPTICAL -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To