*Greetings,*
I'm Pankaj from Technology Resource Group. Hope you are doing great Today… I have an opportunities with me you might be interested, Please review the Job specifications below and let me know if interested. For Immediate consideration please call @ 408-709-1760 Ext : 9855, You can also mail me at pankajsi...@tresourceinc.com *POSITION:* *Position Role : **Pega Application Support Engineer* *Assignment Location : **San Francisco, CA * *Project Duration : Long Term * *REQUIREMENT:* *Pega Application Support Engineer* will work with operational areas to diagnose and resolve all issues. He/She will be responsible for the issue until it is resolved. This is a 24X7 applications support team operating in a rotating shift. *Responsibilities:* - Responding promptly to application alerts and issues. - *Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s* - Responsible to report production impact details and able to elaborate to the management. - Adhere to standards and processes for incident resolution. - Maintain production support run docs for each application. - *Analyze and drive to RCA (Root Cause Analysis*). - Support enterprise quarterly HA/DR Sustained resiliency projects - Collaborate with AppDev or engineering teams when issues arise that requires additional support. - Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment. - Technical writing skills with the ability to create or modify run-books as needed. - Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications - Assist in testing and monitoring systems changes implemented by the organization - Ensure compliance with Client policies and procedures *Qualifications* - *5 years’ minimum experience in a BPM Support team * - Knowledge of programming and design experience utilizing JAVA - 4+ years working experience with application server technology (Websphere / UNIX / Windows preferred) - 3+ years of demonstrated experience with Pega Systems PRPC (6.1 & 7.1 and above is preferred) - 3+ years of experience using/supporting standard interface protocols (i.e. SOAP, REST, HTTP, EJB, etc.) - Demonstrated experience with SQL /SQL Developer / ORACLE is a PLUS - Strong knowledge of using tools such as SPLUNK is desired *Preferred Skills:* - Excellent proven problem-solving skills - Logical, able to think outside the box - Good interpersonal and customer-facing skills - Strong written and verbal communication skills - Flexible, co-operative and resilient - Able to work effectively under pressure and frequently changing priorities Share knowledge with fellow team members on technical issues, standards and procedures *Best Regards..* Pankaj Singh | Sr. Recruiter Technology Resource Group Inc. 1700 Park St, Unit 212, Napervills, IL, 60563 Office: (408)-709-1760 Ext : 9855, Cell: (408) 933-9982 G talk: <http://www.tresourceinc.com/> pankajsingh.recruiter | pankajsinghKIET2010| Fax: 408-213-8316 pankajsi...@tresourceinc.com | pan...@tresourceinc.com | www.tresourceinc.com -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
