For most of our folks we use a combination of the Dude from Mikrotik and
Nagios, and usually throw in Cacti. The dude is easy to understand, doubles
as network documentation, and is good for the CSR folks to look at a glance.
Dude can also replace Cacti if you desire. It just doesn’t create
+1 for Dude for network map and 24 hour bandwidth monitoring on links/ap's
and PTP signal strengths. I would be lost with out it. It's very handy to
just scroll over to a tower, right click on the back haul and open it in a
web browser or open a router just by right clicking on it, etc.
+1 for
Not telling them to pirate. Lots of legit reasons for P2P. If I am
connecting to only encrypted peers then the ³script kiddies² have a harder
time seeing what folks are doing. It does not make them anonymous, no more
than nat makes your home network secure. However, it does act like nat by
I understand that in order for an ISP to limit its liability regarding the
copyright infringements of its customers, it must comply with the Digital
Millennium Copyright Act, in particular its “notice and take down” and
“counter notice and put back” procedures.
I believe these procedures
I will only consider requests to the registered agent contact information.
This e-mail has an auto-responder which asks for a non form letter to be
e-mailed and USPS mailed. Once these two criteria have been met we will
respond accordingly. Since e-mail has no verified Identity I have no way of
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and I wish I was joking.)
--
Brian Wilson
CDS Wireless, Santa Rosa CA
___
Wireless mailing list
Wireless@wispa.org
Powercode includes a full ticket system among many other wonderful things.
On Aug 16, 2014 9:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and I wish I was joking.)
--
OSTicket is really nice too if you don't have power code http://osticket.com/—
Sent from Mailbox
On Sat, Aug 16, 2014 at 10:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and
Zendesk.com. Feature rich. Stable. Easy to use. Mobile apps. Cost
effective.
On Aug 16, 2014 9:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and I wish I was joking.)
--
Desk.com
It's part of salesforce so if you ever decide you want all the salesforce
features it's a simple upgrade.
On Saturday, August 16, 2014, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink
The answer depends on what you want it to do ?
Most billing packages (ISP) have some sort of a ticketing system with them...
If you are looking for email centeric ticketing system, look at Kayako...
keep in mind that it is always desirable to have customer related tickets in
the same system
They all have their strengths and weakness
If you are in a mood to evaluate other packages...
take a look at these two:
zenoss
observium
Regards.
Faisal Imtiaz
Snappy Internet Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or
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