I agree almost entirely with Bill. I would add one precaution. Bill wrote:
>> 3. Do you think that the future is bright for "specialist" technical >> communicators, rather than "generalists"? >Always has been, always will be. To which I add, it's possible to overspecialize. Don't become so specialized that you can't adapt to changing markets. Tom Johnson 231-944-7454 tajohn...@microlinetc.com -----Original Message----- From: tcp-boun...@techcommpros.com [mailto:tcp-boun...@techcommpros.com] On Behalf Of Bill Swallow Sent: Monday, May 10, 2010 9:16 AM To: Vishnu Cc: tcp@techcommpros.com Subject: Re: [TCP] Domain knowledge > 1. How much domain knowledge should a user have while using a software? For > example, if it is a banking application, will domain knowledge help the user > in finishing tasks? Given that software is simply a tool for getting a job done, users should have as much domain knowledge as possible. Would you trust a handyman to use a banking application to manage your bank accounts, or would you rather trust a banker with that task? > 2. How much of these domain knowledge should go into a user manual? Will > users benefit if the business context or logic is described in detail in a > manual? Or will the user more interested in finishing a task, rather than > reading the context and other things? It depends on the audience, application, subject matter, and purpose. -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood Available for contract and full time opportunities. ______________________________________________ ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or HTML and publish to the Web, Help systems or printed manuals. Download Free Trial. www.doctohelp.comhttp://www.techcommpros.com/componentone/ Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email t...@techcommpros.com. Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to tcp-subscr...@techcommpros.com Unsubscribe (email): send a blank message to tcp-unsubscr...@techcommpros.com Need help? Contact listad...@techcommpros.com Get the TCP whole experience! http://www.techcommpros.com
