Public bug reported:
Hello,
Yesterday I have installed Ubuntu 23.10 on my laptop Samsung Galaxy Book2 Pro
NP950QED for the first time.
I never heard any sound from my laptop since the installation of Ubuntu. It
worked with Microsoft Windows.
I spent the whole day on many forums, alsa-project.org... Nothing worked yet.
Every time I try a new configuration, I test both left and right speakers in
the Settings application.
You can find my Ubuntu Alsa configuration in the file attached generared
by alsa-info.sh
Thank you for your help !
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-26.26-generic 6.5.13
Uname: Linux 6.5.0-26-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: thierry 2651 F.... pipewire
thierry 2657 F.... wireplumber
/dev/snd/seq: thierry 2651 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 4 16:24:59 2024
InstallationDate: Installed on 2024-04-03 (1 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
PackageArchitecture: all
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/03/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P10AKK.730.230203.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP950QED-KA1FR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGLB182A1Z-C01-G002-S0002+10.0.22000
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP10AKK.730.230203.SH:bd02/03/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn950QED:pvrP10AKK:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950QED-KA1FR:rvrSGLB182A1Z-C01-G002-S0002+10.0.22000:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A:skuSCAI-ICPS-A5A5-ADLP-PAKK:
dmi.product.family: Galaxy Book2 Pro 360
dmi.product.name: 950QED
dmi.product.sku: SCAI-ICPS-A5A5-ADLP-PAKK
dmi.product.version: P10AKK
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug mantic wayland-session
** Attachment added: "alsa-info.sh Generated File"
https://bugs.launchpad.net/bugs/2060206/+attachment/5761575/+files/alsa-info.txt.blWk58tjXY
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2060206
Title:
No Sound on my Samsung NP950QED Laptop Speakers
Status in alsa-driver package in Ubuntu:
New
Bug description:
Hello,
Yesterday I have installed Ubuntu 23.10 on my laptop Samsung Galaxy Book2 Pro
NP950QED for the first time.
I never heard any sound from my laptop since the installation of Ubuntu. It
worked with Microsoft Windows.
I spent the whole day on many forums, alsa-project.org... Nothing worked yet.
Every time I try a new configuration, I test both left and right speakers in
the Settings application.
You can find my Ubuntu Alsa configuration in the file attached
generared by alsa-info.sh
Thank you for your help !
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-26.26-generic 6.5.13
Uname: Linux 6.5.0-26-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: thierry 2651 F.... pipewire
thierry 2657 F.... wireplumber
/dev/snd/seq: thierry 2651 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 4 16:24:59 2024
InstallationDate: Installed on 2024-04-03 (1 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64
(20231016.1)
PackageArchitecture: all
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/03/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P10AKK.730.230203.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP950QED-KA1FR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGLB182A1Z-C01-G002-S0002+10.0.22000
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP10AKK.730.230203.SH:bd02/03/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn950QED:pvrP10AKK:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950QED-KA1FR:rvrSGLB182A1Z-C01-G002-S0002+10.0.22000:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A:skuSCAI-ICPS-A5A5-ADLP-PAKK:
dmi.product.family: Galaxy Book2 Pro 360
dmi.product.name: 950QED
dmi.product.sku: SCAI-ICPS-A5A5-ADLP-PAKK
dmi.product.version: P10AKK
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
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