** Description changed: Symptom: The user is frustrated and is thinking of going back to Windows Expected: The user is happy with Ubuntu and wants to keep using it Prerequisites: - User not expert at debugging Linux/Ubuntu Steps to reproduce: 1. Install Ubuntu 2. Use Ubuntu over some period of time 3. Experience bug/problem 4. File bug on launchpad 5. Developer asks for reproduction 6. Try to reproduce 7. Cannot reproduce reliably; problem is intermitten/complicated to reproduce 8. No useful output logged 9. Ask question 10. Get ignored 11. Have problem again 12. Get frustrated 13. Launchpad bug still gets ignored 14. Get another bug, goto #4 15. Lose work 16. Lose time 17. Get even more frustrated 18. Feel alone - 19. Conclude that Ubuntu is free to install, but costs countless hours to figure bugs out => Symptom + + --- Edit (Comment #13) + I'm trying not to blame the volunteer developers, but I think it comes down to what Ubuntu aspires to be: a volunteer-only, no-support, leave-users-alone distro, or a serious alternative to Windows? We can't attract normal mom-and-pop users and in between all the way from developers if we let important bugs be unresponded. + + I talk about my case because I think it's a real problem for Ubuntu: I'm + a beginner programmer, power user, been using computers for the last 20 + years, and I can't solve the bugs I experience in Ubuntu. Is Ubuntu okay + with the fact that an "expert" user like me has this much difficulty + using Ubuntu free of important bugs? I don't know the answer, but I'd + like the community to have an serious open discussion about it so it can + decide what it wants or doesn't want to aspire to. And what will either + choice imply as consequences? + + It raises questions such as: + - Under what conditions should we provide support to users? + - What importance should we put towards solving bugs and providing support on bugs in the codebase? + - What are we expecting from our developers? + - Which features are considered critical? + + I'm asking the community here: is the community okay with my case? Let's + have that discussion.
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
