You kernel log is showing a problem at the kernel level:

[  349.209981] iwlwifi 0000:05:00.0: Microcode SW error detected.  Restarting 
0x2000000.
[  349.210223] iwlwifi 0000:05:00.0: Start IWL Error Log Dump:
[  349.210228] iwlwifi 0000:05:00.0: Status: 0x00000100, count: 6
[  349.210231] iwlwifi 0000:05:00.0: Loaded firmware version: 29.1044073957.0
...

Please try this:

  sudo apt update
  sudo apt install --reinstall linux-firmware gnome-bluetooth

Then reboot.

If the problem still persists then please:

1. Run:

   dpkg -l > allpackages.txt

   and send us the file 'allpackages.txt'.

2. Reproduce the problem again and then run:
   
   journalctl -b0 > curjournal.txt

   and send us the file 'curjournal.txt'.

** Changed in: bluez (Ubuntu)
       Status: New => Incomplete

** Changed in: pulseaudio (Ubuntu)
       Status: New => Incomplete

** Also affects: linux-firmware (Ubuntu)
   Importance: Undecided
       Status: New

** Changed in: linux-firmware (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1831995

Title:
  Bluetooth earphone is connected but disconnected immediately. [Intel
  3165]

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