These are the guacd logs for a session which I was disconnected from today while working
<start session> {"log":"guacd[1]: INFO:\u0009Creating new client for protocol \"rdp\"\n","stream":"stderr","time":"2022-06-01T04:50:32.261007419Z"} {"log":"guacd[1]: INFO:\u0009Connection ID is \"$bccb5f53-437d-472a-a73f-2fafdee99c19\"\n","stream":"stderr","time":"2022-06-01T04:50:32.261805112Z"} {"log":"guacd[4459]: INFO:\u0009Security mode: TLS\n","stream":"stderr","time":"2022-06-01T04:50:32.309144347Z"} {"log":"guacd[4459]: INFO:\u0009Resize method: none\n","stream":"stderr","time":"2022-06-01T04:50:32.309177184Z"} {"log":"guacd[4459]: INFO:\u0009User \"@10976fbc-9d18-43b8-bde1-3b8c191dabe8\" joined connection \"$bccb5f53-437d-472a-a73f-2fafdee99c19\" (1 users now present)\n","stream":"stderr","time":"2022-06-01T04:50:32.309183017Z"} {"log":"guacd[4459]: INFO:\u0009Loading keymap \"base\"\n","stream":"stderr","time":"2022-06-01T04:50:32.310055251Z"} {"log":"guacd[4459]: INFO:\u0009Loading keymap \"en-us-qwerty\"\n","stream":"stderr","time":"2022-06-01T04:50:32.310066682Z"} {"log":"guacd[4459]: INFO:\u0009guacdr connected.\n","stream":"stderr","time":"2022-06-01T04:50:32.583240814Z"} {"log":"guacd[4459]: INFO:\u0009guacsnd connected.\n","stream":"stderr","time":"2022-06-01T04:50:32.583273008Z"} {"log":"guacd[4459]: INFO:\u0009Connected to RDPDR 1.13 as client 0x0002\n","stream":"stderr","time":"2022-06-01T04:50:33.527621421Z"} {"log":"guacd[4459]: INFO:\u0009Ignoring server capability set type=0x0001, length=44\n","stream":"stderr","time":"2022-06-01T04:50:33.52848374Z"} {"log":"guacd[4459]: INFO:\u0009Ignoring server capability set type=0x0002, length=8\n","stream":"stderr","time":"2022-06-01T04:50:33.528494569Z"} {"log":"guacd[4459]: INFO:\u0009Ignoring server capability set type=0x0003, length=8\n","stream":"stderr","time":"2022-06-01T04:50:33.52849869Z"} {"log":"guacd[4459]: INFO:\u0009Ignoring server capability set type=0x0004, length=8\n","stream":"stderr","time":"2022-06-01T04:50:33.528502498Z"} {"log":"guacd[4459]: INFO:\u0009Ignoring server capability set type=0x0005, length=8\n","stream":"stderr","time":"2022-06-01T04:50:33.52850601Z"} {"log":"guacd[4459]: INFO:\u0009Sending capabilities...\n","stream":"stderr","time":"2022-06-01T04:50:33.528509637Z"} {"log":"guacd[4459]: INFO:\u0009Capabilities sent.\n","stream":"stderr","time":"2022-06-01T04:50:33.52851296Z"} {"log":"guacd[4459]: INFO:\u0009Client ID confirmed\n","stream":"stderr","time":"2022-06-01T04:50:33.528648925Z"} {"log":"guacd[4459]: INFO:\u0009User logged on\n","stream":"stderr","time":"2022-06-01T04:50:56.780295933Z"} {"log":"guacd[4459]: INFO:\u0009All supported devices sent.\n","stream":"stderr","time":"2022-06-01T04:50:56.780352551Z"} <disconnected later 37 mins> {"log":"guacd[4459]: ERROR:\u0009User is not responding.\n","stream":"stderr","time":"2022-06-01T05:27:37.281117085Z"} {"log":"guacd[4459]: INFO:\u0009User \"@10976fbc-9d18-43b8-bde1-3b8c191dabe8\" disconnected (0 users remain)\n","stream":"stderr","time":"2022-06-01T05:27:37.281152594Z"} {"log":"guacd[4459]: INFO:\u0009Last user of connection \"$bccb5f53-437d-472a-a73f-2fafdee99c19\" disconnected\n","stream":"stderr","time":"2022-06-01T05:27:37.281157493Z"} {"log":"guacd[4459]: INFO:\u0009Internal RDP client disconnected\n","stream":"stderr","time":"2022-06-01T05:27:37.764634834Z"} {"log":"connected to 172.31.1.167:3389\n","stream":"stdout","time":"2022-06-01T05:27:37.765348177Z"} {"log":"guacd[1]: INFO:\u0009Connection \"$bccb5f53-437d-472a-a73f-2fafdee99c19\" removed.\n","stream":"stderr","time":"2022-06-01T05:27:37.769431717Z"} Other users are reporting disconnected sessions of 46 seconds and such like Thanks Michael From: Michael Jumper <mjum...@apache.org> Sent: Wednesday, June 1, 2022 11:45 AM To: user@guacamole.apache.org Subject: Re: Frequent disconnections occurring now CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. On Tue, May 31, 2022, 18:35 Lockhart, Roland <r.lockh...@aamgroup.com<mailto:r.lockh...@aamgroup.com>> wrote: And these {"log":"01:21:32.408 [Thread-1461] ERROR o.a.g.w.GuacamoleWebSocketTunnelEndpoint - Connection to guacd terminated abnormally: Connection to guacd timed out.\n","stream":"stdout","time":"2022-06-01T01:21:32.408781702Z"} These messages indicate that Guacamole is unable to connect to guacd. The most likely cause is guacd is not running. If you are still seeing issues after starting guacd, you really need to check the guacd logs. The logs you are looking at now are the Guacamole (webapp) logs. The webapp will not be aware of the specifics of any issues guacd may be having in connecting to your remote desktops. - Mike ==================================================================== Attention Email Disclaimer Notice - This message is the property of AAM Pty Ltd. 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