... follow up to last message, assuming Tomcat4 is installed... try reboot... 
then in the following order:

(Ubuntu... 18.04)

sudo /etc/init.d/coturn start
sudo /etc/init.d/mysql start
sudo /etc/init.d/kurento-media-server start
sudo /etc/init.d/tomcat4 start

Sent from my iPhone

> On Oct 28, 2020, at 10:52 PM, Robert Savickas <robsavic...@gmail.com> wrote:
> 
> Dear Maxim,
> 
> Yes, I believe TURN should be configured because I religiously followed 
> Alvaro's installation guide to the letter. 
> 
> I just checked the Turn setup, and it corresponds precisely to Alvaro's 
> suggestions. Is there a resource in addition to Alvaro's guide that I should 
> follow?
> 
> Basically, all the users who are on the same network as the server, can enjoy 
> OM beautifully. However, users who are outside of the network can see and 
> hear only themselves. For all others, they see only the photos.
> 
> I, as the administrator, do remain on the same network as the server, but can 
> not see or hear the participants who are outside the network, again, only the 
> photos.
> 
> First, I thought that perhaps the firewall or the router are blocking some 
> ports. But that is not the case.
> 
> But I did notice these two odd facts:
> 
> 1) there is *no* logfile in the /var/log/turnserver directory. The directory 
> is empty. Which seems to suggest that Turn never ran... (the log file *is* 
> listed in the /etc/turnserver.conf file). 
> 
> 2) whenever I issue the command: "service tomcat3 status", it tells me that 
> it is inactive. If i restart it by using the command "/etc/init.d/tomcat3 
> restart", it still apprears as inactive. 
> 
> Tomcat configs are consistent with Alvaro's guide....
> 
> Thank you.
> Robert
> 
> 
>> On Wed, Oct 28, 2020, 21:48 Maxim Solodovnik <solomax...@gmail.com> wrote:
>> Hello Robert,
>> 
>> Do you have TURN server configured?
>> Audio/video is absent from both(multiple) parties? or just some of them?
>> 
>>> On Thu, 29 Oct 2020 at 01:25, Robert Savickas <robsavic...@gmail.com> wrote:
>>> Dear friends,
>>> 
>>> All my tests were fine. But now, I am running a live (trans-Atlantic) 
>>> session, and there is no video or sound. 
>>> 
>>> Chat box works. White board too. KMS seems to be running and no errors. 
>>> 
>>>> On Wed, Oct 28, 2020, 04:12 Ali Alhaidary <ali.alhaid...@the5stars.org> 
>>>> wrote:
>>>> Hi,
>>>> 
>>>> if you are a heavy user of the WB, you can add icons to 
>>>> /opt/om-folder/webapps/openmeetings/public/cliparts/ and use it in your 
>>>> presentations/lectures :-)
>>>> 
>>>>> On 10/28/20 10:28 AM, Maxim Solodovnik wrote:
>>>>> Every "silly question" most probably highlights UX issue ...
>>>>> Please let us know if you see how user interface can be made more 
>>>>> intuitive :)
>>>>> 
>>>>>> On Wed, 28 Oct 2020 at 14:02, Robert Savickas <robsavic...@gmail.com> 
>>>>>> wrote:
>>>>>> As I supposed before: this was a silly question on my part. Please 
>>>>>> forgive me for not being aware of the options (2) and (3) that you 
>>>>>> mentioned. They are what I sought. I am becoming more familiar with OM. 
>>>>>> Thank you. 
>>>>>> 
>>>>>>> On Wed, Oct 28, 2020, 02:29 Maxim Solodovnik <solomax...@gmail.com> 
>>>>>>> wrote:
>>>>>>> Well,
>>>>>>> 
>>>>>>> it sounds like we are talking about different things
>>>>>>> 
>>>>>>> Currently there are 3 download options for WB
>>>>>>> 1) diskette icon in WB tools - will save WB in internal format, you can 
>>>>>>> then load saved WB and use it's objects (no download)
>>>>>>> 2) Menu -> Action -> Download as PDF - will convert current WB to PDF 
>>>>>>> format and will show                   you "save as" dialog
>>>>>>> 3) Menu -> Action -> Download as PNG - will convert current WB to PNG 
>>>>>>> (current slide only) format and will show you "save as" dialog
>>>>>>> 
>>>>>>> which option are you using?
>>>>>>> 
>>>>>>>> On Wed, 28 Oct 2020 at 13:15, Robert Savickas <robsavic...@gmail.com> 
>>>>>>>> wrote:
>>>>>>>> Maxim,
>>>>>>>> 
>>>>>>>> Thank you. For now, i just need the pdf file. So, if you are saying it 
>>>>>>>> is already being saved, that's perfect!  However, I could not find it 
>>>>>>>> anywhere on my machine. For example, when i saved the whiteboard image 
>>>>>>>> to file Lenta.pdf, it appears among the files attributed to this 
>>>>>>>> meeting room, but I could not find Lenta.pdf anywhere on the hard 
>>>>>>>> drive... and downloading it from the meeting room is disabled (I still 
>>>>>>>> can download the files that I uploaded, but not pdf image of the 
>>>>>>>> board).
>>>>>>>> 
>>>>>>>> An unrelated question. I took about one entire day to translate all of 
>>>>>>>> the interface into the Lithuanian language. So, now I have OM in 
>>>>>>>> Lithuanian, for some of the very few (senior-age) users who are still 
>>>>>>>> not comfortable with English.  Do you want me to send you the *_lt* 
>>>>>>>> file for inclusion in OM asortiment of languages?
>>>>>>>> 
>>>>>>>> Thank you.
>>>>>>>> Robert
>>>>>>>> 
>>>>>>>> 
>>>>>>>>> On Tue, Oct 27, 2020, 20:51 Maxim Solodovnik <solomax...@gmail.com> 
>>>>>>>>> wrote:
>>>>>>>>> AFAIR save whiteboard as PDF is implemented via download PDF file
>>>>>>>>> Or you are talking about "Save whiteboard"? it saves whiteboard to 
>>>>>>>>> the tree, BUT this is NOT PDF ...
>>>>>>>>> this is JSON and I'm not sure why do you need to download it ....
>>>>>>>>> 
>>>>>>>>>> On Tue, 27 Oct 2020 at 22:22, Robert Savickas <rob...@savickas.us> 
>>>>>>>>>> wrote:
>>>>>>>>>> Dear Maxim and Thomas,
>>>>>>>>>> 
>>>>>>>>>> I installed the latest OM afresh, not updating the old version. So, 
>>>>>>>>>> Applications Context file should be current. I did NOT edit it. 
>>>>>>>>>> 
>>>>>>>>>> My uploaded files can be downloaded without a problem at all. But 
>>>>>>>>>> the PDF files saved from the whiteboard --- not at all... Same 
>>>>>>>>>> problem as that indicated by Thomas. 
>>>>>>>>>> 
>>>>>>>>>> Thank you.
>>>>>>>>>> Robert
>>>>>>>>>> 
>>>>>>>>>> From: Thomas Scholzen <tschol...@buche17.de>
>>>>>>>>>> To: user@openmeetings.apache.org
>>>>>>>>>> CC: Maxim Solodovnik <solomax...@gmail.com>
>>>>>>>>>> Received: Oct 27, 2020 10:45:19
>>>>>>>>>> Subject: Re: Download whiteboard file
>>>>>>>>>> 
>>>>>>>>>> Yes, after upload I can download a PDF. But not a PDF that was 
>>>>>>>>>> generated from the whiteboard.
>>>>>>>>>> 
>>>>>>>>>>  
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> Am 27.10.2020 14:57, schrieb Maxim Solodovnik:
>>>>>>>>>> 
>>>>>>>>>>> just have tested on https://om.alteametasoft.com:8443/next
>>>>>>>>>>> uploaded PDF is downloadable as "PDF" and "Original"
>>>>>>>>>>> 
>>>>>>>>>>> On Tue, 27 Oct 2020 at 20:27, Maxim Solodovnik 
>>>>>>>>>>> <solomax...@gmail.com> wrote:
>>>>>>>>>>> hello,
>>>>>>>>>>>  
>>>>>>>>>>> by design downloadable types are: images, documents and recordings
>>>>>>>>>>>  
>>>>>>>>>>> Whiteboard saved as PNG or PDF should be downloadable, will try to 
>>>>>>>>>>> double-check
>>>>>>>>>>> 
>>>>>>>>>>> On Tue, 27 Oct 2020 at 19:57, Thomas Scholzen 
>>>>>>>>>>> <tschol...@buche17.de> wrote:
>>>>>>>>>>> I checked in detail. I can download .jpg, .pdf, .rtf. and .doc 
>>>>>>>>>>> files after I uploaded them. I can not download .avi                
>>>>>>>>>>>                                  files (even after fresh upload) 
>>>>>>>>>>> and .pdf files generated by saving the whiteboard.
>>>>>>>>>>> 
>>>>>>>>>>>  
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> Am 27.10.2020 13:30, schrieb Thomas Scholzen:
>>>>>>>>>>> 
>>>>>>>>>>> Hi Robert,
>>>>>>>>>>> 
>>>>>>>>>>> I just checked and I also can not download documents from the 
>>>>>>>>>>> folder view. However, I can download the content of the             
>>>>>>>>>>>                                           whiteboard by using 
>>>>>>>>>>> "actions" from the menu and "download as PDF".
>>>>>>>>>>> 
>>>>>>>>>>> Regards,
>>>>>>>>>>> Thomas
>>>>>>>>>>> 
>>>>>>>>>>>  
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> Am 27.10.2020 08:58, schrieb Robert Savickas:
>>>>>>>>>>> 
>>>>>>>>>>> Dear friends,
>>>>>>>>>>>  
>>>>>>>>>>> I am sure the question below has already been asked, and probably 
>>>>>>>>>>> falls into the category of silly questions. Nevertheless, I will 
>>>>>>>>>>> ask, as I need to use this feature in a meeting that occurs in just 
>>>>>>>>>>> a few hours...
>>>>>>>>>>>  
>>>>>>>>>>> I did some work in the whiteboard and saved it in a pdf file, which 
>>>>>>>>>>> appears in the list of files for the given meeting room. However, 
>>>>>>>>>>> when I try to download it to the local disk of my Ubuntu 20.04 
>>>>>>>>>>> laptop, the download button seems disabled. I have been trying to 
>>>>>>>>>>> figure it out, but seems in vain. 
>>>>>>>>>>>  
>>>>>>>>>>> I am the administrator; so, have all the rights...
>>>>>>>>>>>  
>>>>>>>>>>> Could anyone suggest what I might be doing wrong?
>>>>>>>>>>>  
>>>>>>>>>>> Thank you very much.
>>>>>>>>>>> Robert
>>>>>>>>>>>  
>>>>>>>>>>> 
>>>>>>>>>>>  
>>>>>>>>>>> -- 
>>>>>>>>>>> Best regards, 
>>>>>>>>>>> Maxim
>>>>>>>>>>> 
>>>>>>>>>>>  
>>>>>>>>>>> -- 
>>>>>>>>>>> Best regards, 
>>>>>>>>>>> Maxim
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> -- 
>>>>>>>>> Best regards,
>>>>>>>>> Maxim
>>>>>>> 
>>>>>>> 
>>>>>>> -- 
>>>>>>> Best regards,
>>>>>>> Maxim
>>>>> 
>>>>> 
>>>>> -- 
>>>>> Best regards,
>>>>> Maxim
>> 
>> 
>> -- 
>> Best regards,
>> Maxim

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