- when a customer places an order from your online record store send them back some type of confirmation before shipping.
- put contact info on your web site, this helps new people who may have questions or concern about an order. - DO NOT send people music they did NOT order - DO NOT send people damaged goods without their consent (warped vinyl, damaged record sleeves, fingerprints on vinyl, used items) - DO NOT send people marked up goods without their consent (if its listed a certain price you have to sell it at that price) - If your web site has a massive database listing over 10,000 records in stock and you only have a small record store with limited quantity stock, this is FALSE ADVERTISING!!!!! - if a customer orders music that is no longer in stock at your store and its still being carried by a distributor please do your part in supporting the underground. PS., I always communicate _directly_ with record stores if I encounter any problems, I'm not afraid to give my opinion on a message list either. stephen.
