Hello Harish,
They are labeled differently by various banks. Some banks call it as "voice
assistance", while others call it as "Talking ATMS". Besides that, the same
facility is also used by certain other agencies like the MTA (local
transportation system) here in New York. In fact MTA machines also have the
option to turn-off the screen or if one desires, he/she can have the speech
along with the display. They use different speech engine though and they do
not have in-build speakers. But I hate using headphones and henceforth I
carry a portable speaker and it can be very easily folded and stored in our
laptop bags.
Vetri.
----- Original Message -----
From: "Kotian, H P" <hpkot...@rbi.org.in>
To: <accessindia@accessindia.org.in>
Sent: Wednesday, April 22, 2009 6:15 AM
Subject: Re: [AI] Seek feedback on accessible ATM
Hello Vetri
Very interesting, What is the field name for activating speech on the ATM.
Apart from this, what else is that field used for?
Harish.
From: "Vetrivel Adhimoolam" <vadhimoo...@gmail.com>
To: <accessindia@accessindia.org.in>
I have used ATMS with several banks here in the US, but the best ones in
my knowledge are of Chasebank for the following reasons.
1. All the machines are talking ATMS.
2. One can activate the speech by pressing the code 123 and pressing the
enter key.
3. Those machines use the standard speakers used in almost all the
machines for speech output and one can choose to plug-in the standard
headphones if he/she wishes to do so. I think all the machines on earth do
have speakers where by we here the beep sound when we enter the pin and so
on.
4. Our password is protected with the beep tone rather than being spoken
through the speech output.
5. The user has the option to control the speed/volume.
6. The entire function is keyboard based and no need of using the touch
screen.
7. They all use the standard eloquence speech engine for speech output.
8. The screen becomes blank as soon as the speech gets activated.
9. The machine itself contains a short tutorial there by facilitating even
the first time user without anyone's assistance.
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