I didn't see which version you were on, but wasn't there a 6.3 patch level that caused the escalation thread to fail (if they had a notification action or something like that)?
Also, I've had it where escalations were appearing to fire twice, with none of the workflow finishing. It turned out I had a "ghost" escalation thread that was still running. The easy fix was to disable escalations with the server setting, which stopped all the escalation threads. And then re-enable them to start just the one.
Thad Esser
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry
| "James Collins"
<[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/21/2006 11:24 AM
|
|
Caig, warren, andrew, linda, satya and saby and all those that
responded....Thanks!
Thanks for the responses. The executions are enabled. I have scheduled a
reboot for Monday morning as it is a production server, and see if it
triggers them on again. It is just to ironic that all escalations stop
running so hopefully a reboot will do the trick. I will let all know if it
does.
Have a great weekend all!
Jim
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations not firing
Jim,
Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions.
Might be to do with too many escalations being executed at the same
time, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.
Hope this helps.
Regards,
Saby
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing
I am having a strange problem. None of my escalations are firing on my
production server. All of them are firing on my test server. Nothing
seems
obvious (i.e. permissions etc.,) Anyone have this type of problem
before?
Jim Collins
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