David, How will Crystal Reporting for the Remedy ITSM applications be supported after version 7.6.03 if the Remedy User client is no longer going to be supported? Will any companies who adopt versions after 7.6.03 be required to purchase a Crystal Enterprise or BI Server and license it in order to use the OOB reports for ITSM? Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Statement of Direction regarding EOL of Remedy User client has been amended. ** I wanted to alert everyone that the following Statement of Direction has been amended. (Statement of Direction) End of Life for BMC Remedy User PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.pdf> http://documents.bmc.com/products/documents/61/94/106194/106194.pdf The reason for amendment is as follows: Due to changes in market needs that occurred after the original statement in October 2009, the version number for AR System was changed to enable AR System to synchronize its version number with other BMC products releasing in the same time frame. In addition, BMC has accelerated the end-of-life for the Remedy User client to occur in the next major or minor release after 7.6.03. The FAQ section of the Statement of Direction has been updated to address questions around this amendment as well. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
