there is a filters which contains the word "translation" you have to add a new set field action to replace the ## with the right value.
2013/2/6 Boyd, Rebecca <boy...@wfu.edu>: > ** It's been a while since I did this but see if this gets you started: > > Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what > makes it available to SYS:Notification Messages) > > Add the field to the message in SYS:Notifications > > Add field to the NTE:SYS-NT Process Control form (copy & paste field from > original form) > > Modify the filter(s) that pushes the fields added above to notification; > look for something like HPD:INC:NotificationGenerator_899_PNPC`! > > Hope this helps. > > Rebecca > > > > > > > On Wed, Feb 6, 2013 at 9:06 AM, David Boylan <david_boy...@brown.edu> wrote: >> >> I have a custom field (Change Summary) that I push from Infrastructure >> Change to Task. (Most of the people assigned to these taks would like to >> know just what the task is without having to open the Change.) I'd like this >> to appear on my email notification. I've read through the ITSM Notification >> Guide. The SYS:Notification Messages is where I'm able to add fields but >> this is limited to the SQL menu that comes from the SYS:Form Field Selection >> form. So I figured I could create a new entry here, but my Custom field does >> not appear on the Menu Label 1 pulldown which seems to be all the available >> fields that I can use. Phew! LOL >> >> Here's what I would like the email body to look like: >> >> Your group has been assigned Task #Task ID# >> Task Type: #TaskType# >> Priority: #Priority# >> Summary: #Summary# >> Change Summary: #Change Summary# >> >> Where Change Summary is the custom field. >> >> Has anyone done this? >> >> ITSM 7.6.04 SP3 >> >> Thanks, >> >> Dave >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
