Microsoft Assisted Pay Per-Incident Support provides basic support for installation, configuration, and how to/usability requests.
 
  • Call (800) 936-5700. Personal Phone Support requests are $35 each. Hours of availability: 24 X 7 X 365
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    Before you Call
    When calling Microsoft, please be prepared to provide your Product ID ("PID") number.
     
    Applications PID: A 20-digit number that you can find by clicking About in the program's Help menu.
     
    Desktop Operating Systems PID: A 20-digit number that can be found using 3 easy steps:
    1) Right click on "My Computer" icon on desktop
    2) Select "Properties"
    3) PID is found under "Registered To:" on the "General" tab.
     
    Hardware PID: A 20-digit number that is typically located on the bottom of the hardware device or within the battery compartment of the hardware.