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Hello,
Does anyone foresee Call Processing Language
scripting (specified with RFC3880 and 2824) as a replacement to specific
libraries as those used by Genesys Lab's SDK or Cisco's ICM Call Routing Scripts
?
From a large prospective customer, I got the
feeling that providing a standardized vendor-independant way to program its
business process, is a requirement that no such solution (the Genesys or Cisco
ones) fulfills.
Best regards
Olivier
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