I second that QueueMetrics is great for this purpose.
It looks very nice on a large screen TV/Monitor. You can even define timing and other events that change calls or figures to different colors. So a call sitting in Queue over a certain definable amount of time will turn yellow and then red. Same with number of Idle agents and duration of a call connected with an agent. There are a great many variables that you can define to change colors that indicate things are not running so smoothly. It is just great to glance over at and get a total picture of what is going on. Not sure how you would output to an LED display though. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Monday, April 16, 2007 7:05 AM To: [EMAIL PROTECTED]; Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] Call Centre LED Wallboard - and - Asterisk Have you checked out QueueMetrics? We use that in our callcenter and are very happy with it. On 4/16/07, Craig Lawrence < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Is anyone aware of an existing program that could be used to display key call centre stats produced from an Asterisk system and delivered onto a 30" LCD Monitor? The type of product would produce output similar to the Symons gear (see http://www.targetvision.com/solutions/contactcenters.shtml) and would need to be built on top of a database / stats program. Thanks Craig _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
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