It's interesting to contrast the US and EU here. In the EU, consumer protection is very strong - distance selling legislation exists such that you can return products for no reason, and get a full refund, with the issue of shipping being the only bone of contention.
This makes total sense to me - if you are buying direct, the manufacturer does not have to pay the 40% or so mark-up of the retailer, so takes some additional risk. He's also usually offering less service - the dealer would normally do more than merely transact the sale - so it all balances out. I don't know of any similar protection in the US - you are protected by contract law only, and so need to read the T&Cs, which in this case seem to be in BC's favour. It is an awful way to do business though, I think. I have always been a fan of T&Cs that say "This is the important bit" (2 paragraphs, the contentious stuff) "This is the small print" (2 pages, mostly irrelevant stuff). They're getting rarer. I wasn't planning to become a BC customer anytime soon, and there's even less chance now! Adam -- adamslim SB3 into Derek Shek d2, Shanling CDT-100, Rotel RT-990BX, Esoteric Audio Research 859, Living Voice Auditorium IIs, Nordost cables http://www.last.fm/user/AdamSlim/ ------------------------------------------------------------------------ adamslim's Profile: http://forums.slimdevices.com/member.php?userid=7355 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list audiophiles@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/audiophiles
