I did the factory reset a few times and nothing at all happens. I will try to do it again tonight when I get home (8pm). I tend to work long days and have little time lately. I got the paperwork/receipt required on Thurs the 8th to Logitech and was told that a UPS return receipt will be emailed to me within 24 to 48 hours. On Sunday, I called and was told that it was not issued because there was a question about my zip code (spoke to Katie) although I had confirmed my address via email and faxed a receipt with my address on it. I reconfirmed the zip code was correct and she said that I should receive the receipt witbin 24 to 48 hours. As of now, nothing. For further information, this was ordered Aug 26th. What now?
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