yes i also question about the "greeting time" , not sure if they do anything.
From: IE Target <myfrnd...@gmail.com>
To: heshamcentr...@gmail.com; Karen Johnson <karen.johnson...@yahoo.ca>;
"ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Sent: Saturday, August 10, 2013 10:39:03 AM
Subject: BACD limit max 2 call
ccm-manager music-on-hold
ephone-hunt 1 longest-idle
pilot 4500
list 4101,4102
timeout 10,10
auto logout 2 dynamic <<<<<<<<<<<<<<<<<<<<<<<<<<<<<
===========> But if agent gets logged out then subsequent calls will
directly go to Voice mail even though there are zero calls in the queue ??
application
service app-b-acd
param number-of-hunt-grps 1
param second-greeting-time 40 <<<<<<<<<<<<<<<<<<<<<<
=======================>I don't understand or see any difference due to this
command plz clarify?? Why
is it 40 here and 32 in the aa script that is really confusing??
param aa-hunt1 4500
param queue-len 2
param queue-manager-debugs 1
!
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