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I've been a hardcore apple user for many years. I have seen hardware
problems come and go, but in general I have had ideal experiences
with their equipment. For example, my 2000 (or was it 2001?) white
ibook is still humping along. I put in a new 40GB hard drive and
battery and installed an airport card and it should be good for a
couple of more years. I'm still debating whether I should pop $120
for the aftermarket slot-loading super drive. I just used it all week
while I was away on Thanksgiving. If everything I owned was as
dependable as that little guy, well, I'd have a lot of old stuff.
I just bought a brand new 20" imac about 1.5 months ago (with the 3
year protection program)--with my own moneey. Its been the most
pleasurable computer I've ever used. Its a beautiful, elegant design,
with a big crisp screen and screaming core 2 duo processors. I hope
it lasts as long as the ibook. And no, I have no affiliation
whatsoever with apple
James
On Nov 30, 2006, at 8:10 PM, Kevin M Jude wrote:
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OK, well I must chime in with a counter-anecdote... Terrible things
started happening on Tuesday with my 2.5 year old iBook (Rev G, with 3
year extended warranty). It wouldn't boot properly, and the screen
was
turning funny colors. I called tech support and spent about 30-40
minutes
on the phone doing various troubleshooting; when nothing worked,
the tech
took my info and overnighted a box. I sent the iBook yesterday and
just
got an email that it's on its way back to me - hopefully in working
order.
nb, although I have been obsessively rsynching my dissertation among
various computers, it had been a while since I'd backed up the rest
of my
personal files. Fortunately, before I sent my "dead" computer out,
I was
able to boot it into Firewire mode and back up the hard drive to
another
mac.
kmj
On Thu, 30 Nov 2006, Steve Lane wrote:
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Bill et al:
My $0.02 (slightly off topic, but a hopefully-valuable lesson at
the end).
The day they became available (about 3 weeks ago) I purchased a new
iPod Clip Shuffle for about $90 (not a whole lot of money, so why
not),
clearly a 'Rev A' piece of hardware. It completely stopped
working after
two days - no lights, no sound, nothing. I got on the phone with
Apple
tech support and spent about an hour troubleshooting, at which point
the tech told me that (a) it did appear that my device wasn't
working,
but that (b) I had to take it to an Apple store to make sure that the
dock wasn't the problem (i.e. maybe the battery is dead and it's not
charging - "Are you sure your USB ports are working?"). I did this -
another couple of hours. After confirming that indeed the device was
dead, I spent another 40 minutes on the phone getting them to send
me a
replacement, which they did - a replacement dock. Finally, after
another
hour or so on the phone, having spent (at that point) several
hours of
my time trying to get a replacement device and dealing with arrogant,
cocky and condescending phone reps ("You'll have to talk to the tech
support person you spoke to originally"), I said the magic words:
"I want my money back."
I kid you not, the change in response was *instantaneous* -- like
flipping
a switch. I was immediately transfered to a sales rep, who
immediately
told me that they would send a replacement device (with customized
laser
engraving) ASAP, and who pointed out that, "it seems like this is
what
we should have done in the first place." (No kidding.)
The replacement arrived in 3 days, and (so far) is working fine...
Again, this was for a $90 device (admittedly a brand-new product
line) -
I can only imagine what might happen with a laptop ;) (also a
relatively
new product line)
--
Steve Lane
System, Network and Security Administrator
Doudna Lab
Biomolecular Structure and Mechanism Group
UC Berkeley
