I'd be interested. I think that part of the problem with software support is that a lot of little opportunities are overlooked....
Dana On 5/5/05, Jim Davis <[EMAIL PROTECTED]> wrote: > > -----Original Message----- > > From: Kevin Graeme [mailto:[EMAIL PROTECTED] > > Sent: Thursday, May 05, 2005 11:14 AM > > To: CF-Community > > Subject: Re: user interface question > > > > "Copy the great architectures." - Edward Tufte > > > > "Talent imitates; genius steals." - TS Eliot > > You know - this got me thinking. > > I've never seen a published, orderly survey of common interface elements. > > Basically saying "how you log in", "how do you search", etc. > > For example, for this issue at hand, we provide a small capsule of questions > and ask people to fill one one out for every application/system they'll > challenged on. > > The questions might be: > > 1) Name/URL of the System/Application. > > 2) A short description of it (internal/external/both, > highly/moderately/minimally secure). > > 3) List of the field names provided ("username", "password", "login ID", > etc). > > 4) List any extra requirements (hard tokens, fingerprint scan, etc). > > 5) List any options provided ("check here to save your user name" or "log me > in automatically next time"). > > 6) Estimated number of people with access to the application/system. > > 7) Any personal comments. > > 8) A screencap (if possible) of the challenge interface. > > We could then collate the information and weight the various options used > according to usage, personal preference, etc. > > Designers could use this information to help them determine what's best for > their application/environment. > > I don't think anything like this exists for interface elements. In the > graphic design world many books are printed which present hundreds of > examples of some class of work (logos, mastheads, drop caps, etc). They're > used for inspiration on new work. > > Something like that should exist for common interface elements. > > Jim Davis > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:156457 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
